Sequoia

Sequoia

Member Services Coordinator

United States · Mid

Sponsorship not specifiedDetected 46 days ago
SalesforceExcelCompensationCommunication

About the role

  • The Member Services Coordinator is a detail-oriented, investigative, and organized member of a small but mighty team.
  • You will work with several internal teams to ensure enrollments are processed accurately and on time for clients who need manual processing.
  • You'll be a self-starter using your analytical skills to recognize issues and patterns in enrollment discrepancies.

Responsibilities

  • Sequoia is the strategic partner helping investor-backed companies of all sizes achieve their business goals through smarter people spend.
  • Create & collaborate on processes for new projects and tasks
  • You will also build relationships with several of our carrier partners and third-party enrollment vendor to ensure enrollments are processed and discrepancies are resolved.

Requirements

  • Bachelors degree
  • 5+ years of professional experience
  • Troubleshooting skills with the ability to analyze data to spot issues before they become larger problems
  • Excellent communication, organization, and interpersonal skills
  • Solutions-oriented team player who takes initiative and is accountable for results
  • Detail and process-oriented thinker who can prioritize tasks
  • Passion and commitment to exceptional client service
  • Investigative skills, strong follow through to ensure issues are tracked and resolved

Nice to have

  • Experience with Salesforce
  • Intermediate proficiency in Microsoft Excel
  • Passion for service
  • Caring for others

Compensation

  • Sequoia provides competitive compensation including base salary, performance-based bonus programs, and comprehensive benefits package.

Company info

  • For 24 years, we've guided the most innovative employers to navigate growth and get the most out of their global people investment.
  • With our expert advisory team and integrated platform, we help clients drive business impact through their total comp and benefits, improving executive decision making, controlling costs, protecting the business, and elevating the employee experience.
  • Visit Sequoia.com http://Sequoia.com or follow us on LinkedIn https://www.linkedin.com/company/sequoia-tpi/%22%20/t%20%22_blank to learn more.
  • For more than 20 years, people-driven companies have turned to Sequoia to get their employee experience right. We're in this business because we know that taking great care of people leads to better business outcomes. Helping our clients achieve those outcomes is what drives our team, our strategic service offerings, and our technology forward.
  • Sequoia comes through for clients with guidance, service, and the Sequoia People Platform. Through their compensation, benefits, and overall people programs, we enable them to better manage their global workforce, reduce administrative burdens, and reach a deeper level of employee care and support. We strategically use technology to enhance the expert guidance and committed service we bring to every client engagement.
  • The Opportunity:
  • The Member Services Coordinator is a detail-oriented, investigative, and organized member of a small but mighty team. You will work with several internal teams to ensure enrollments are processed accurately and on time for clients who need manual processing. You will also build relationships with several of our carrier partners and third-party enrollment vendor to ensure enrollments are processed and discrepancies are resolved. You'll be a self-starter using your analytical skills to recognize issues and patterns in enrollment discrepancies.
  • For more than 20 years, people-driven companies have turned to Sequoia to get their employee experience right.
  • We're in this business because we know that taking great care of people leads to better business outcomes.
  • Helping our clients achieve those outcomes is what drives our team, our strategic service offerings, and our technology forward.
  • Sequoia comes through for clients with guidance, service, and the Sequoia People Platform.
  • Through their compensation, benefits, and overall people programs, we enable them to better manage their global workforce, reduce administrative burdens, and reach a deeper level of employee care and support.
  • We strategically use technology to enhance the expert guidance and committed service we bring to every client engagement.
  • What You Get To Do:
  • Be an escalation point for our Enrollment Associate team to help resolve discrepancies or new enrollment problems
  • Troubleshoot enrollment discrepancies and work with internal teams and carriers to correct or request retroactive enrollment changes
  • Process ongoing manual enrollments using reports or forms via carrier portals and email
  • Audit reports to ensure enrollments are processed correctly & timely
  • Seasonal enrollments during the Open Enrollment blackout period - processing and managing workflow
  • Utilize case management to resolve requests from internal teams
  • Assist with adding new clients in need of manual enrollments into our process by confirming we have necessary plan and carrier information to handle
  • What You Bring:

Visa & Work Authorization

  • Sequoia provides equal opportunity to all applicants without regard to race, color, creed, religion, citizenship, national origin, age, sex, sexual orientation, gender identity, pregnancy, marital status, military or vet
Apply directly at Sequoia →Create a free account for alerts like thisView Sequoia immigration profile

This listing is sourced directly from Sequoia's careers page and normalized into a canonical job model.