Known

Senior SaaS Administrator

New York, NY · Senior

Sponsorship not specified$130k-$150kDetected 5 days ago

AgileJiraResearch

About the role

WE HAVE CREATED A WORLD WHERE ART AND SCIENCE ARE BEST FRIENDS Known is a modern marketing company engineered for the unprecedented opportunities and challenges facing marketers today.
Jira Service Management sits at the center of this role.
You will spend your time configuring platforms, writing automation, implementing AI, and improving how systems connect to each other.

Administer the full Atlassian suite with a primary focus on Jira Service Management: build and maintain service desks, request types, queues, SLAs, automation rules, and approval workflows.
Design JSM workflows that match how teams actually work, and reduce manual steps through automation rather than adding processes.
Own Entra ID administration: manage users, groups, conditional access policies, app registrations, and role assignments.
Build automations that connect systems using tools like N8N and AI such as Claude, so routine requests resolve without a human touching them.
Manage joiner, mover, and leaver processes end to end, making sure provisioning and deprovisioning happen on time and access stays clean.
Partner with Security on access reviews, least-privilege enforcement, and audit readiness.
Write and maintain documentation for the systems you own so the team can support them.

5+ years administering the Atlassian suite, with deep hands-on experience in Jira Service Management (service desk setup, complex workflows, SLAs, and automation).
Experience administering several of the following: Slack, Google Workspace, Microsoft 365, Jamf, Zoom, Lumos.

Atlassian certifications (ACP) or Microsoft identity certifications (SC-300).
Experience scaling SaaS operations at a growing company.
History of replacing manual access processes with automated provisioning.
We see the good.
There's always a better way.
Strong knowledge of SCIM provisioning and how identity flows into SaaS applications.
Experience with N8N, scripting, or AI tools like Claude is a strong plus.
Strong documentation skills

Known is a modern marketing company engineered for the unprecedented opportunities and challenges facing marketers today.
What does it mean to be a Knowner?

At Known we are setting out to build something more than just a company.
The base salary for this position is $130k-$150k.
This range is posted in compliance with state and municipal Pay Transparency laws.
In addition to base compensation, this role is eligible to receive additional Known benefits.
We are one team.
We never stop learning.
We are building a legacy filled with exceptionally talented people with a kaleidoscope of backgrounds, experiences, and origin stories who feel encouraged and empowered to bring their whole selves to work, and to partner with us in molding and shaping our culture through our values.
Known is an equal opportunity employer and does not discriminate against employees or qualified job applicants on the basis of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or locally protected class.
401k with company matching and no vesting period
All this might sound great, but you're probably still wondering, "Would I be a good fit for Known?" or "Would Known be a good fit for me?" Our culture is propped up by four values that we aspire to every day: We are one team.

This listing is sourced directly from Known's careers page and normalized into a canonical job model.