SHANER

SHANER

Night Auditor

State College, PA, United States

Sponsorship not specifiedDetected 1 day ago
Customer SupportCommunication

About the role

  • - Be available to work a flexible schedule, including weekends, holidays, and overnight hours. - Handle guest complaints ensuring guest satisfaction. - Process all check-ins and check-outs according to established hotel requirements. - Adhere to payment, cash handling and credit policies/procedures. - Generate, print, and distribute daily reports to
  • designated departments/personnel. - Other duties as assigned. Responsibilities The Night Auditor is responsible for attending to the needs of guests, balancing the revenue and expense transactions that occurred during the day, and performing all the functions of the front desk staff during the audit shift. The Night Auditor will possess good communications

Nice to have

  • Handle guest complaints ensuring guest satisfaction.
  • Process all check-ins and check-outs according to established hotel requirements.
  • Adhere to payment, cash handling and credit policies/procedures.
  • Generate, print, and distribute daily reports to designated departments/personnel.
  • Other duties as assigned.
  • The Night Auditor will possess good communications and guest service skills and have the ability to take appropriate action to meet and exceed guest expectations.
  • High school graduate or equivalent.
  • Minimum one year customer service experience
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This listing is sourced directly from SHANER's careers page and normalized into a canonical job model.