NewAmsterdam Pharma Corporation
Executive Director, Commercial IT Business Partner
Remote - USA, USA · Director
Sponsorship not specifiedDetected 27 days ago
Cloud PlatformsAccessibilityAgileStakeholder ManagementSEOBrand StrategyCRMNegotiationBudgetingProcurementPatient CareLeadershipCommunicationCollaboration
About the role
- This role will act as the primary relationship owner between Commercial stakeholders and IT, ensuring that business priorities are translated into scalable, compliant, and effective technology solutions.
- As a member of the IT leadership team, this individual will help shape enterprise IT strategy, governance, investment planning, operating model maturity, and vendor partnership models.
- This is a Hybrid role that may require up to 3 days a week in the office in Lower Gwynedd, PA.
Responsibilities
- Build trusted relationships with senior Commercial executives and act as a strategic advisor on technology opportunities, risks, priorities, and trade-offs.
- Partner with Commercial stakeholders to develop and maintain a multi-year technology roadmap aligned to brand strategy, launch plans, field force needs, omnichannel engagement, patient support priorities, and enterprise architecture standards.
- Ensure Commercial applications and websites are designed, implemented, and supported in alignment with business needs, compliance requirements, security standards, privacy expectations, accessibility standards, and enterprise architecture principles.
- Partner with Commercial Operations and field leadership to support CRM capabilities, field force enablement, targeting, call planning, sample management, consent management, reporting, and customer data workflows.
- Partner with Marketing, Digital, and Brand teams to support omnichannel campaigns, digital content delivery, website launches, analytics, personalization, tagging, and customer engagement measurement.
- Lead IT planning and execution for Commercial product launches, including launch readiness roadmaps, system capability assessments, cross-functional dependencies, risk management, and executive reporting.
- Oversee delivery of launch-critical capabilities such as CRM configuration, field tools, HCP and patient websites, patient support solutions, data integrations, digital analytics, reporting dashboards, content workflows, and vendor-supported services.
- Identify launch risks early and drive mitigation plans across internal IT teams, agencies, vendors, and business stakeholders.
- Provide hands-on technical expertise as needed to support solution delivery, system enhancements, and configuration management, ensuring all implementations meet quality and business requirements.
- Partner with internal IT functions, including Enterprise Architecture, Cybersecurity, Infrastructure, Data and Analytics, Integration, Quality, Privacy, Procurement, and Legal.
Requirements
- Bachelor's degree in Information Technology, Computer Science, Business, Life Sciences, Engineering, or a related discipline.
- Strong working knowledge of Commercial platforms such as Veeva CRM, marketing cloud platforms, digital marketing platforms, Commercial websites, customer engagement tools, and related integrations.
- Experience overseeing complex technology delivery through internal teams, external agencies, systems integrators, and software vendors.
- Strong understanding of pharmaceutical Commercial compliance considerations, including promotional review, privacy, data usage, and regulated digital engagement.
- Experience managing budgets, vendor contracts, delivery portfolios, roadmaps, and cross-functional governance.
- Ability to operate at both strategic and execution levels, from executive roadmap development to delivery risk resolution.
- Have the desire and ability to be able to be hands on as needed at the application level.
Nice to have
- Experience in both pre-launch and post-launch Commercial environments.
- Experience supporting specialty, rare disease, oncology, immunology, neurology, or other complex therapeutic area launches.
- Experience with omni-channel ecosystem capabilities.
- Experience with Veeva Vault PromoMats, Veeva Align, Veeva Network, Veeva CRM Events Management, or other Veeva Commercial applications.
- Experience with patient services platforms, hub integrations, copay programs, CRM/contact center tools, consent management, and patient engagement technologies.
- Familiarity with web content management systems, analytics/tagging platforms, SEO, accessibility, digital asset management, and agency-supported website operations.
- Experience implementing product-oriented IT operating models, agile delivery practices, or scaled portfolio governance.
- Experience with master data management, customer data platforms, data lakes, business intelligence, and Commercial analytics.
Compensation
- Salary and Benefits:
Benefits
- We offer a competitive base salary, annual bonus, and long-term incentives.
- Oversee the technology strategy and delivery model for Commercial websites, including product websites, disease education websites, patient support websites, HCP portals, and related digital experiences.
- Ensure technology workstreams are integrated into broader launch planning across brand, sales, market access, patient services, medical, legal, regulatory, compliance, and operations teams.
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