Decagon
Strategy and Operations, Customers
San Francisco · Senior · Full-time
Sponsorship not specified$190k-$265kDetected 18 days ago
Agentic AISalesForecastingCustomer SuccessCadenceCommunication
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odds of building a lasting career here
59Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
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About the role
- This is an in-office role with broad cross-functional influence.
- Decagon's Customer team turns enterprise commitments into durable customer outcomes.
- The Strategy and Operations team is responsible for the efficiency and operationalization of our Customer team.
Responsibilities
- We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships.
- In Strategy & Operations for the Customer team, you will own the strategy, cadence, and operational infrastructure that powers Decagon's delivery and post-sales execution at scale.
- Build and scale customer operations
- Develop and maintain repeatable processes that improve deployment consistency and ongoing customer operations.
- Drive planning and resourcing practices that support predictable execution as the business scales.
- Partner with GTM to improve upfront alignment on customer goals, scope, and readiness.
- Own issue management and escalation handling to keep delivery and customer results on track.
- They own deployment execution, steady-state operations, and the operating system that lets delivery quality and velocity scale as our customer base and deal complexity grow.
Requirements
- 6+ years of experience with experience in Strategy & Operations, BizOps, post-sales operations, CX operations, delivery operations, or adjacent functions.
Compensation
- These benefits are described in more detail in Decagon's policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
Benefits
- Medical, Dental, and Vision benefits for you and your family
- Life Insurance and Disability Benefits
- Retirement Plan (e.g., 401K, pension)
- Parental Leave
- Fertility and family building benefits through Carrot
- Monthly stipend to support your wellness, lifestyle, and work-life balance
- Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
- We proudly offer the following benefits for our full-time employees:
- We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
- These benefits are described in more detail in Decagon's policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
Company info
- They partner closely with GTM, Product, and Engineering to bring operating rigor to how Decagon delivers.
- Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
- Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team.
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This listing is sourced directly from Decagon's careers page and normalized into a canonical job model.