R1 RCM
VP, Customer Success
Remote, USA · Vp
Sponsorship not specified$211k-$264kDetected 11 hours ago
Machine LearningData ScienceAI OrchestrationSalesforceSalesAccount ManagementCustomer SuccessCustomer SupportICD-10
> stay_score
odds of building a lasting career here
59Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
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About the role
- We operate at the intersection of advanced machine learning, deep healthcare domain expertise, and production-scale systems-incubating and scaling new businesses that redefine how providers get paid.
- As our VP, Customer Success, you will grow our portfolio of health system client relationships.
- Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.
Responsibilities
- build and maintain trusted relationships at multiple levels (VP Revenue Cycle/Mid-RCM, Coding/CDI leaders, HIM, clinicians, IT, operational users)
- Lead regular client touchpoints (weekly/biweekly operations calls, monthly value reviews, and QBRs/EBRs)
- synthesize feedback into clear product, process, and customer support priorities
- Support renewal strategy with evidence of delivered value and future roadmap alignment
- Partner with R1 and R37 commercial teams to identify expansion paths (new service lines, specialties, sites, or higher automation/adoption)
- building a high-performing team with clear accountability and a culture of client-centricity
- Act as the voice of the customer within R37/R1; synthesize feedback into clear product, process, and customer support priorities
- Mentor team members; building a high-performing team with clear accountability and a culture of client-centricity
- Reporting to the VP, Head of Customer Success & Account Management, this role builds trusted, multi-level partnerships across revenue cycle, clinical, IT, and executive stakeholders.
- You will serve as the operational lead post-go-live:
Requirements
- Experience navigating complex stakeholder environments and leading executive-level value conversations
Skills
- High comfort working cross-functionally with Product, Data Science/Analytics, Engineering/Integration, and Sales
- Experience supporting AI/ML-enabled clinical, coding, or RCM products preferred
- able to translate data into operational insight and ROI narratives
- For this US-based position, the base pay range is $211,268.66 - $264,085.82 per year.
- This job is eligible to participate in our annual bonus plan at a target of 30.00%
- The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up.
- R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity.
- Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
Compensation
- For this US-based position, the base pay range is $211,268.66 - $264,085.82 per year.
Benefits
- R37 is the innovation lab within R1 RCM, focused on building next-generation, AI-native solutions to transform healthcare revenue cycle operations.
- One of R37's flagship innovations is PhareOS, our AI-powered platform designed to make healthcare reimbursement fair, transparent, and effortless.
- Autonomous medical coding and CDI, Intelligent prior authorization, Denial prevention and appeals, and workflow orchestration across front- and back-end revenue cycle functions.
- Serve as the primary post-implementation owner for a portfolio of live health system clients
- surface risks early, create mitigation plans, and maintain accurate health scoring and forecasts
- E xecute on and refine repeatable Client Success processes: onboarding-to-live handoff, account health scoring, QBR templates, escalation paths, playbooks, and knowledge base.
Visa & Work Authorization
- sation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender,
This listing is sourced directly from R1 RCM's careers page and normalized into a canonical job model.