Forward

Operations Agent

Des Plaines, IL, United States

Sponsorship not specifiedDetected 12 days ago

LogisticsCustomer SupportAccounts Payable

About the role

The Customer Relations Specialist/Operations Agent provides advanced customer service, operational coordination, and administrative oversight to support complex shipment activity within a multimodal transportation terminal, air/ocean branch, or contract logistics site. Serving as a senior point of contact, they manage escalated customer needs, oversee
end‑to‑end shipment coordination, and resolve service issues and improve operational outcomes. They are responsible for overseeing scheduling, shipment tracking and tracing, documentation accuracy, and core financial processes including billing, accounts receivable, and accounts payable support. Working closely with customers, carriers, drivers, and

The Customer Relations Specialist/Operations Agent provides advanced customer service, operational coordination, and administrative oversight to support complex shipment activity within a multimodal transportation terminal, air/ocean branch, or contract logistics site.
Serving as a senior point of contact, they manage escalated customer needs, oversee end‑to‑end shipment coordination, and resolve service issues and improve operational outcomes.
They are responsible for overseeing scheduling, shipment tracking and tracing, documentation accuracy, and core financial processes including billing, accounts receivable, and accounts payable support.

Working closely with customers, carriers, drivers, and internal operations teams, they proactively identify risks, recommend solutions, and ensure service commitments are met.

This listing is sourced directly from Forward's careers page and normalized into a canonical job model.