Protective

Protective

Customer Service Representative (StarGard)

La Mesa, CA

Sponsorship not specified$20k-$25kDetected 64 days ago
Customer SupportCommunication

About the role

  • At this time, a Customer Service Representative is needed to assist all customer needs.
  • Customer Service Representative responds to inbound calls in a timely manner while providing the utmost customer service.
  • This Customer Service Representative role offers flexible work arrangements, including onsite or hybrid options.

Responsibilities

  • Confers with team lead/supervisor when unsure of how to guide a customer.

Requirements

  • Proven ability to understand the terms and conditions of the contracts that Portfolio administers.
  • Strong understanding of ALDS contracts
  • Ability to navigate through multiple computer software programs.
  • Ability to grasp objects such as a telephone or computer mouse, finger dexterity to use a keyboard, calculator, and standard office equipment
  • Ability to walk, stand, reach with hands and arms
  • Ability to frequently sit for long periods of time.
  • Ability to hear and talk, both in person and by phone.
  • Ability to spend extended hours in front of a computer screen

Compensation

  • $20.00 - $25.00 per hour depending on experience. Exceptional Benefits Package! For more information on our Product: https://youtube.com/@StargardGPS.?si=ZYyhfL9ejNzU06XF https://alllinesdealerservices.com

Benefits

  • We aim to protect the wellbeing of our employees and their families with a broad benefits offering.
  • In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program.
  • Work/life balance is important and Protective offers a variety of paid time away benefits ( e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day).
  • Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching.
  • All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective's platform to improve wellbeing while earning cash rewards.
  • Eligibility for certain benefits may vary by position in accordance with the terms of the Company's benefit plans.
  • Accommodations for Applicants with a Disability:

Company info

  • The work we do has an impact on millions of lives, and you can be a part of it.
  • We help protect our customers against life's uncertainties.
  • Regardless of where you work within the company, you'll be helping provide protection and peace of mind when our customers need it most.
  • The standard schedule is 8:00 AM - 5:00 PM PST. ** Local Applicants are encouraged to apply.
  • https://youtube.com/@StargardGPS.?si=ZYyhfL9ejNzU06XF https://alllinesdealerservices.com
  • Respond to inbound calls in a timely manner using the utmost professionalism.
  • Take detailed notes of conversations. Provide that information in Five9.
  • Pull accounts up in the system.
  • Handle general question calls.
  • Refers to Dealer Notes for guidance on a regular consistent basis.
  • Escalates irate customers to supervisor.
  • Takes ownership of changes and is personally responsible for managing change in an upbeat positive manner.
  • Strives to enforce and live the Portfolio philosophy every day.
  • Other duties as needed (ex. Ad Hoc Administrative Reports/Tasks).
  • If you require an accommodation to complete the application and recruitment process due to a disability, please email eric.hess@protective.com.
  • This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.
  • Please note that the above email is solely for individuals with disabilities requesting an accommodation.
  • General employment questions should not be sent through this process.
  • We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.
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This listing is sourced directly from Protective's careers page and normalized into a canonical job model.