mujin

Customer Support Specialist I/ II (2nd and 3rd shift)

Suwanee, Georgia · Mid

No sponsorshipDetected 14 days ago

JavaScriptPythonHTMLCSSiOSAndroidHRCustomer SupportRoboticsCommunicationProblem Solving

About the role

Mujin is the future of industrial robotic systems in production and distribution environments.
Our technology gives robots perception and awareness, enabling them to take on more advanced tasks.
One on 2nd shift (4pm-12am) and the other on 3rd shift (12am-8am).

Maintain and update the customer support website, ensuring all documentation such as manuals and spare parts lists are current
Develop and update mobile applications for both Android (APK) and iOS platforms
Collaborate with the service team to integrate APIs for data retrieval and system communication
Manage customer tickets and ensure proper documentation in accordance with service level agreements (SLAs)
Provide customer support via phone and email, following scripts for consistent communication
Work on the continuous improvement of the customer support portal, tailoring it to individual customer needs

High school diploma + 2 years relevant customer service experience
Serve as the front line in receiving support calls and routing/escalating issues as required to ensure client satisfaction

Familiarity with our industry is a plus
Basic knowledge of HTML, CSS, and JavaScript for web development
Familiarity with mobile application development environments for Android and iOS
Multi-lingual skills are a plus, especially French
This role is not eligible for sponsorship.
Key soft skills needed for success in this role include:
Strong communication skills and the ability to follow detailed instructions and scripts
A proactive approach to problem-solving and the ability to work under tight deadlines

This listing is sourced directly from mujin's careers page and normalized into a canonical job model.