Hexaware Technologies
Application support Lead
US · Senior · Full-time
Sponsorship not specifiedDetected 58 days ago
SQLStakeholder ManagementExcelPerformance ManagementCustomer SupportLeadershipCommunicationProblem SolvingMentoring
Stay score
odds of building a lasting career here
42Risky
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Green-card filing pattern in this occupation
Context, not a finding about this posting: of this employer's 13 green-card filings in this occupation, 100% were for a worker who already held the job.
Third-party placement is common here
87% of this employer's visa filings place the worker at a client company rather than at the employer itself, across 75 clients. Your visa, salary band and layoff exposure would follow the employer of record, not the client.Most common: Federal Home Loan Mortgage Corporation/Freddie Mac · Fannie Mae · Northern TrustFiles as an H-1B dependent employer.
Green-card follow-through: 100%
Of 40 labor certifications old enough to have been used, 0 expired without the employer filing the next step. Median time from filing to decision: 500 days.95% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.
Reported a layoff in this occupation
In a green-card filing decided 2026-06-09, this employer stated it had laid off workers in Software Quality Assurance Analysts and Testers (NJ) during the preceding six months. 3 such filings on record.Describes the period before that filing, not necessarily today. Unlike WARN notices this is occupation-specific and federal.
Files H-1B transfers
62 transfer filings in the last year, covering 62 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- This is a leadership position requiring strong technical troubleshooting skills combined with excellent communication and stakeholder management abilities.
- Exceptional analytical and problem-solving skills.
Responsibilities
- Position: Application Support Lead
- This role requires a hands-on leader who can investigate complex issues, drive root cause analysis, mentor support engineers, and work closely with Development, Product, QA, and customer teams to ensure high-quality service delivery.
- Experience leading, mentoring, or managing support teams.
- Experience defining and tracking operational metrics to improve support effectiveness and efficiency, as well as building support processes, KPIs, operational dashboards, and reporting.
Requirements
- Required Experience & Skills
- Minimum 8+ years of experience in Application Support, Production Support, Technical Support, or Support Analysis roles.
- Strong database knowledge and ability to write and troubleshoot SQL queries.
- Ability to read and understand application code, logs, and technical documentation without being a software developer.
- Familiarity with finance concepts and financial models.
- Strong understanding of incident, problem, and service management practices, including the creation, maintenance, and continuous improvement of knowledge articles, troubleshooting documentation, and support processes.
Nice to have
- Preferred/Non-Mandatory Qualifications
Skills
- What Working at Hexaware offers:
- Hexaware is a dynamic and innovative IT organization committed to delivering cutting-edge solutions to our clients worldwide.
- Hexaware provides access to a vast array of tools that enhance, revolutionize, and advance professional profile.
Company info
- At Hexaware we encourage to challenge oneself to achieve full potential and propel growth.
- We offer a wide array of programs to help expand skills and supercharge careers.
- We are dedicated to providing a work environment free from discrimination and harassment.
- We are seeking a highly analytical and technically minded Application Support Lead to lead a team of Support Engineers responsible for supporting a business-critical software platform.
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This listing is sourced directly from Hexaware Technologies's careers page and normalized into a canonical job model.