Rockstar 3

Rockstar 3

Manager, Customer Strategy & Operations

New York, New York, United States

Sponsorship not specifiedDetected 105 days ago
SQLSparkA/B TestingProject ManagementFinancial ModelingForecastingExcelOnboardingCustomer SuccessCommunicationCollaboration

About the role

  • The client is looking for a passionate Customer Strategy & Operations Manager to join the growing Operations team.
  • Equal parts relationship-builder, trusted advisor, quantitative problem-solver, and strategic operator, this person will guide practices through transformation and help them achieve clinical, financial, and operational success.
  • This role is perfect for someone who thrives in fast-paced, early-stage environments, enjoys wearing many hats, and knows how to keep a smile while driving outcomes.

Responsibilities

  • Use analytical skills to tell a story and drive smarter decision-making.
  • Customer Onboarding & Partnership: Be the face of the platform to new practices, guiding them through implementation and acting as their long-term strategic partner.
  • Customer Advocacy & Retention: Own practice happiness.
  • Track NPS, drive renewals, and spark referrals by delivering consistent value and building authentic relationships.
  • Scalability & Best Practices: Partner with the Head of Customer Ops to build the playbook-developing templates, tools, and rituals that help scale Customer Success with heart and efficiency.
  • The client empowers Nurse Practitioners (NPs) to lead their own independent practices, keeping care local and closing the access gap.
  • This individual will be the go-to partner for NP practices, acting as a consultant and leading onboarding, ongoing growth, and ensuring each practice maximizes the value of the platform during the customer lifecycle.
  • NP's come to the platform at various stages of their business, and this role advises and supports them to become a thriving practice.
  • Own practice happiness.
  • Partner with the Head of Customer Ops to build the playbook-developing templates, tools, and rituals that help scale Customer Success with heart and efficiency.

Requirements

  • The ideal candidate is comfortable discussing finances, budgets and scenario-planning and delivering a strong point of view.

Nice to have

  • SQL experience is a plus.

Skills

  • Structure and execute analyses across revenue, margins, capacity, and growth.

Benefits

  • Create financial models and forecasts to provide visibility into a practice's financial and operational health.
  • The salary for this role is $140,000 per year plus equity.

Company info

  • They are building a vertically integrated platform to help NP practices thrive as independent businesses, with solutions driven by data across patient engagement, revenue forecasting, care delivery, and community building.
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This listing is sourced directly from Rockstar 3's careers page and normalized into a canonical job model.