DEPT®
Delivery Lead
Toronto, Ontario, Canada · Contract
Sponsorship not specified$100k-$115kDetected 22 days ago
ComplianceJiraCRMForecastingProcess ImprovementResearchLeadershipCommunicationCritical ThinkingMentoring
About the role
- Clients include Google, Lufthansa, Meta, eBay, and OpenAI.
- We have been certified B Corp and Climate Neutral since 2021.
- Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients.
Responsibilities
- Optimize Staffing Allocation: Monitor and prioritize staffing requests, ensuring alignment with business priorities defined by Delivery Leadership.
- Manage Talent Mobility: Execute end-to-end account transitions and staff moves, prioritizing a seamless employee experience, involving the right stakeholders at the right time and ensuring absolute clarity amongst all stakeholders.
- Cultivate Staff Experience: Prioritize the employee experience within all staffing operations, ensuring that transitions and allocations support professional growth and engagement.
- Govern Jira Workflow: Manage the lifecycle of Jira tickets for freelance and new hires, ensuring strict adherence to approval protocols and maintaining data integrity for efficient sign-off.
- Data Integrity and Strategic Support
- Maintain Data Accuracy: Ensure 100% accuracy of staffing data within Airtable and oversee the reporting dashboard to provide leadership with actionable insights.
- Analyze Operational Performance: Oversee the production of staffing reports, providing high-level analysis and proposed action plans to optimize Studio performance.
- Drive KPI Benchmarks: Proactively monitor and achieve departmental KPIs, developing strategic corrective measures when performance metrics require realignment.
- Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data.
- We're 50|50 tech and marketing, partner-led, and first to move.
Requirements
- Proven track record of establishing and independently governing operational functions.
- In-depth expertise in Marketing agency operations and delivery processes
- Lead capacity forecasting initiatives with the Head of Delivery and resolve complex staffing escalations with actionable, timely solutions, involving senior leadership as required.
- Capacity Forecasting and Escalation: Lead capacity forecasting initiatives with the Head of Delivery and resolve complex staffing escalations with actionable, timely solutions, involving senior leadership as required.
- The successful candidate will demonstrate:
- Excellence in critical thinking and leadership.
- Proven ability to manage multiple complex workflows simultaneously
- Ability to navigate and manage ambiguous situations, supporting leadership in establishing the best way forward
- Superior communication and interpersonal skills to unite diverse teams on complex topics
- Consistent drive to analyse and improve ways of working and processes
- Strong data management skills with ability to create reports as well as provide commentary and analysis and translate this into operational action plans
- The anticipated annual salary range for this position is $100k-115k CAD. Salary is based on relevant experience, expertise, and organizational impact.
- A flexible hybrid working policy to enjoy the best of both worlds.
- Early Finish Fridays, kickstart your weekend early with alternating early-finish Fridays.
Compensation
- Global DEPT® Cares Month, an annual initiative where our teams donate their professional skills and time to support local charities and pr-bono projects.
Benefits
- 15 days paid holiday annually, increasing with length of service (plus Public Holidays).
- Birthday Leave, a paid day-off each year.
- Access to dedicated mental health resources including enhanced sick pay scheme, employee assistance programme and trained Mental Health First Aiders.
- Dept Allowance, a dedicated company contribution to spend on either your professional development or personal wellbeing.
- Learning and Development, continuous growth opportunities through internal training, and "inspirational talks" guest speakers.
Company info
- better together, relentlessly curious, and get sh*t done.
- It is how we work, how we grow, and how we make things that matter.
- At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.
- This role is part of our Global Studios team.
- We are a Growth Invention company built to help the world's most ambitious brands grow faster.
- We are drawn to people who stay curious, move with intent, and never stop inventing.
- Our culture runs on three values: better together, relentlessly curious, and get sh*t done.
This listing is sourced directly from DEPT®'s careers page and normalized into a canonical job model.