Crypto Pro
Application Support Engineer, Canada, OEX
Canada
Sponsorship not specifiedDetected 78 days ago
PythonJavaBashLinuxPrometheusGrafanaDevOpsIncident ResponseOperations ManagementProcess ImprovementCustomer SupportCommunication
About the role
- Exchange Support team is responsible for maintaining global system for the firm's cryptocurrency trading business which operates 24x7. This team provides L2/L3 support to Business users and has full ownership of the production environment for all key business lines (Exchange platform, Risk management system, Backoffice, Market data and non-trading
- activities). We are adding strong technology focused team members for various position in the Exchange Production Support team.
Responsibilities
- User Management: Provide technical support to Sales, Business Users, Institutional and Retail customer base with focus on application support, API support and network connectivity.
- Incident Management: Identification and resolution of production incidents. The roles requires end-to-end ownership of Production issues, collaborating with various technical and business support teams, escalation and resolution of incident in timely manner.
- Operations Management: Monitor and automate application and infrastructure alerts to ensure timely actions are taken to maintain system stability and uptime for all the applications. Maintain knowledge repository and standard operating procedure documentation.
- Continuous Improvement: Identify area of improvements, implement process optimization, automation of manual task and improve the service level the team provides to the end users.
- 2+ years of production support experience preferably within the Banking or Financial Service industry.
- Exchange Support team is responsible for maintaining global system for the firm's cryptocurrency trading business which operates 24x7.
- This team provides L2/L3 support to Business users and has full ownership of the production environment for all key business lines (Exchange platform, Risk management system, Backoffice, Market data and non-trading activities).
- Provide technical support to Sales, Business Users, Institutional and Retail customer base with focus on application support, API support and network connectivity.
- The roles requires end-to-end ownership of Production issues, collaborating with various technical and business support teams, escalation and resolution of incident in timely manner.
- Monitor and automate application and infrastructure alerts to ensure timely actions are taken to maintain system stability and uptime for all the applications.
Requirements
- Technical Skills: Experience with UNIX commands in debugging, SQLs and Bash/Python scripting.
- Good knowledge of monitoring, visualization and scheduling tools like Grafana, Prometheus, Control-M, ITRS Geneos, Dynatrace or similar utilities.
- Ability to communicate with different Stakeholders and interfacing teams in clear and concise manner.
- Must be able to work under high pressure, handle multiple priorities, result driven with attention to details and deliver to demanding deadlines.
Nice to have
- Service oriented with strong Incident handling & troubleshooting skills.
- ITIL certification preferred.
Skills
- Strong technical understanding of Linux/Java based systems with exposure to Cloud Technology and DevOps utilities.
- Service oriented with strong Incident handling & troubleshooting skills. ITIL certification preferred.
- Required experience in supporting Trading System (OMS/EMS) with exposure to Equities, Derivatives, FX or Cryptocurrency Trading domain.
- Self-starter and able to quickly pickup new concepts, business areas and technologies.
- Open to shift work and weekend support.
- Experience with UNIX commands in debugging, SQLs and Bash/Python scripting.
- Previous experience on supporting FIX protocol and APIs is must.
Company info
- We are adding strong technology focused team members for various position in the Exchange Production Support team.
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