AHEAD

AHEAD

Desktop Support Engineer

1200 Technology Way, Libertyville, Illinois

Sponsorship not specified$65k-$75kDetected 29 days ago
iOSAndroidCloud PlatformsAccount ManagementCustomer SupportTCP/IPDNSCommunicationProblem SolvingMicrosoft Teams

About the role

  • We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.
  • also include provisioning and deployment of laptops and desktop applications, supporting applications, and maintaining office technology hardware.
  • This OTE range may vary based on the candidate's relevant experience, qualifications, and geographic location.

Responsibilities

  • Provide troubleshooting and technical support for Windows and macOS laptops
  • Provide troubleshooting and technical support for Microsoft 365 desktop and web applications
  • Provide troubleshooting and technical support for cloud applications and productivity tools
  • Create and maintain user-facing knowledge management documentation on procedures, solutions, and how-to guides
  • 3 - 5+ years in a desktop support role
  • Proficient technical support skills with Microsoft 365, laptop hardware (Windows 10, macOS) iOS and Android devices
  • Ability to troubleshoot and support infrastructure such as wireless, multi-function copiers, AV, and networking (TCP/IP, DNS, etc.)

Requirements

  • Experience with ServiceNow or JIRA.
  • Experience with Mobile Device Management tools, such as Intune and JAMF
  • Solid communicator with the ability to provide professional documentation
  • 5+ years in a desktop support role

Skills

  • Final hiring decisions are ultimately made by humans.
  • Candidates will not be penalized for choosing to opt-out.

Compensation

  • The compensation range indicated in this posting reflects the On-Target Earnings ("OTE") for this role, which includes a base salary and any applicable target bonus amount.
  • This OTE range may vary based on the candidate's relevant experience, qualifications, and geographic location.

Benefits

  • Medical, Dental, and Vision Insurance
  • Paid parental and caregiver leave
  • Plus more! See benefits https://www.aheadbenefits.com/ for additional details.

Visa & Work Authorization

  • You may opt-out of the review or analysis of your application and resume by AI tools by using the General Application.
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This listing is sourced directly from AHEAD's careers page and normalized into a canonical job model.