Nutrafol
Fulfillment Operations Manager
Remote (United States)
Sponsorship not specified$95k-$110kDetected 12 days ago
RESTComplianceProject ManagementSalesforceCRMOperations ManagementSupply ChainERPInventory ManagementLeadershipCommunicationProblem SolvingTime ManagementMentoringOrganizational Skills
About the role
- Keep Growing with Nutrafol We're a growing company.
- Everything we do, we do to help people grow into the best version of themselves.
- We never settle, and are continuously challenging existing treatments and methodologies to advance the frontier of hair science.
Responsibilities
- Support Operations Leadership in 360 day-to-day operations and project management
- Serve as liaison between ops. dept. and external partners when needed, reporting back any necessary information to leadership team
- Lead and manage direct reports, providing guidance, coaching, and support to ensure alignment with operational objectives and foster a culture of excellence
- Own carrier network performance, including monitoring service levels, cost, delivery SLAs, exception management, and supporting carrier optimization initiatives in partnership with 3PLs and transportation providers
- Drive analytics and insights across operations, leveraging data to inform decision making and continuous improvement initiatives
- Analyze operational data and performance metrics to identify trends, track key performance indicators, and make data driven decisions to drive continuous improvement
- Collaborate with the rest of the Operations team and appropriate stakeholders to implement new processes/procedures and monitor operational activities
Requirements
- Bachelor's degree in Supply Chain, Operations, or similar field of study.
- 1-2 years of managerial experience, including hiring, coaching and mentoring
- Operational Management Systems and 3PL experience is required
- Knowledge of eCommerce business model with proficiency in using Magento, Skubana, and Salesforce, or similar ERP and CRM systems
- Experience in analysis and documentation of functional requirements for ecommerce projects.
Nice to have
- startup/high growth company experience is a plus, with brand experience preferred
Skills
- Your work will be fundamental to the success of the business.
Compensation
- $95,000 - $110,000 USD
- Annual learning & development stipend
- Oversees and reports weekly, monthly, quarterly, and annual metrics.
Benefits
- Comprehensive medical, dental, and vision package, including FSA program
- Quarterly Bonus Program
- Two company-wide wellness breaks every day
- Monthly wellness stipend
- Monthly internet stipend
- Monthly cell phone stipend
- Annual learning & development stipend
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This listing is sourced directly from Nutrafol's careers page and normalized into a canonical job model.