Zenoti
Vice President - Professional Services
Seattle, Washington, United States · Exec
Sponsorship not specifiedDetected 91 days ago
OKRsForecastingCustomer SuccessLeadership
About the role
- Organizational Leadership & Talent Strategy
- Align functional OKRs with company goals while fostering team cohesion across geographies.
- Executive Stakeholder Engagement & Strategic Influence
Responsibilities
- Build a high-performing leadership pipeline aligned to long-term org growth and succession needs.
- Drive a strong performance culture rooted in accountability, ownership, and customer outcomes.
- Build and maintain executive relationships with key clients to ensure alignment on transformation goals and milestones.
- Influence internal C-level stakeholders across Product, Sales, Engineering, and Customer Success to drive cohesive customer experiences.
- Own the global strategy for implementation methodology, services packaging, delivery governance, and resource planning.
- Institutionalize AI-driven automation to identify risk signals, reduce manual touchpoints, and optimize project velocity and margin.
- Act as the final escalation point for critical accounts and drive executive alignment to de-risk delivery.
- Lead post-mortem reviews and cross-functional RCA (Root Cause Analysis) with structured resolution plans.
- Own the PS playbook and constantly evolve it through customer feedback, AI innovations, and market benchmarks.
Requirements
- 15+ years of experience in SaaS customer implementation, with at least 5+ years in executive leadership.
- Proven experience managing global professional services or consulting organizations with 50+ team members.
- Business acumen and strategic thinking with the ability to balance customer delight and operational efficiency.
- Ability to project confidence, credibility, and strategic clarity in high-stakes interactions-both internally with cross-functional leaders and externally with enterprise clients
Nice to have
- Core Competencies We Value
- What It Looks Like at VP Level
- Crafts and communicates a long-term services strategy that scales with the business.
- Enterprise Customer Engagement
- AI & Automation Champion
- Integrates intelligent tools that amplify delivery quality, reduce cost, and boost velocity.
- Sets up high-precision systems for monitoring, forecasting, and course correction.
- Attracts and retains top-tier PS talent while fostering internal mobility and growth.
Compensation
- Zenoti Pay Range
Benefits
- Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry.
- Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries.
- Drive continuous learning and capability-building across tools, AI adoption, and vertical-specific onboarding approaches.
- Partner with Sales and Customer Success to align on pre-sales scoping, customer health post-implementation, and expansion readiness.
Company info
- Lead, scale, and mentor a global team of Services Directors, Project Managers, Solution Consultants, and Functional SMEs.
- We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness.
Visa & Work Authorization
- Serve as the executive sponsor for critical accounts and complex enterprise rollouts.
This listing is sourced directly from Zenoti's careers page and normalized into a canonical job model.