Ameriprise

Knowledge Analyst - S&O Knowledge Management

Minneapolis, Minnesota · Part-time

No sponsorship$58k-$80kDetected 12 days ago

Project ManagementLogisticsProcess ImprovementCommunicationCollaborationPublic SpeakingPlain Language

About the role

Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients.
Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities.
Contribute to broader knowledge management tasks, including content creation, updates, and feedback.

Digital Adoption & Guide Me (Whatfix) support
Create, maintain, and improve digital in-tool support (e.g., walkthroughs, tooltips, smart tips, beacons).
Partner with SMEs, technology, and business teams to ensure accuracy and support process or tool changes.
Test, deploy, and validate release updates with business partners.
Create and maintain knowledge base content using company and team guidelines to improve readability and consistency. Support and process content feedback in a timely manner to ensure content accuracy. Optimize content for usability and search effectiveness.
Project & Relationship Support
Support internal business initiatives through content analysis
Build consensus across teams
Adapt to evolving priorities and perform other duties as assigned.
Support facilitators during delivery to ensure sessions are organized, engaging, and meet learner needs.

Strong ability to organize and synthesize information from multiple sources into clear, consumable content.
High school degree or equivalent.

Comfortable presenting to both small and large audiences (virtually or in-person).
Familiarity with digital interactive guidance tools (e.g., Whatfix) or similar digital adoption platforms.
Background in writing, project management, or process improvement.
In-Office Collaboration
Working together, in-person, is foundational to how we achieve results.
Our employees work in the office at least four (4) days per week, with flexibility to work from home one (1) day per week.
Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.
Visa Sponsorship

The estimated base salary for this role is $58,300 - $80,100/ year.
We have a pay-for-performance compensation philosophy.
Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location.
In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role.

Learning Experience Production & Facilitation Support
Coordinate and produce virtual and in-person learning sessions, including agendas, materials, and communications.

About Our Company
We're a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024.
We are a longstanding leader in financial planning and advice, a global asset manager and an insurer.
Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

Ameriprise Financial is an equal opportunity employer.
If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.

Applicants must have a valid work authorization that does not now, or in the future, require visa sponsorship for employment in the United States (e.g., H-1B, F-1 CPT, F-1 OPT, TN).

This listing is sourced directly from Ameriprise's careers page and normalized into a canonical job model.