Team SCG

Team SCG

Senior Manager, Program Operations

Fort Lauderdale, Florida · Senior

Sponsorship not specifiedDetected 31 days ago
AccountingForecastingERPInventory ManagementLeadership

About the role

  • We power inventory-backed client webstores ("company stores") used by organizations to distribute branded merchandise for employees, events, marketing initiatives, and loyalty programs.
  • These programs combine e-commerce storefronts, inventory management, and warehouse fulfillment.
  • This role is responsible for ensuring those programs operate reliably and scale effectively.

Responsibilities

  • Lead 2-3 team members responsible for building and managing clients' custom webstores
  • Define and monitor SLAs to maintain operational accountability
  • Manage operational exceptions including fulfillment issues, returns, and order discrepancies
  • Develop and document repeatable playbooks to support programs growth
  • Partner cross-functionally across programs, warehouse, sales, marketing, and accounting teams
  • While you will lead team members responsible for building and managing webstores, you will also maintain working familiarity with the webstore platforms and supporting systems.
  • This job summary is not exhaustive, and additional duties may be assigned to support the overall goals of the company.

Requirements

  • 5-7+ years in ecommerce operations, fulfillment operations, or inventory-driven program management
  • Experience leading ops team members
  • Experience working within ecommerce platforms and ERP/inventory management systems strong command of order management workflows, SLA tracking, and operational controls
  • Ability to translate operational realities into clear guidance for sales and client-facing teams
  • Direct ownership of inventory forecasting and replenishment strategy
  • Proven ability to build SOPs, improve systems, and stabilize complex workflows
  • Sufficient technical fluency with ecommerce platforms to audit store setups and operational logic
  • Working Hours: Team SCG operates Monday through Friday, 9AM-5:30PM EST
  • Benefits: Paid Time Off | 401K | Profit Sharing | 50% Employer-Paid Health Insurance | Optional Vision and Dental Insurance | 100% Employer Paid Life Insurance and Short-Term Disability Insurance

Nice to have

  • Experience with promotional products, kitting programs, or decorated goods is a plus, but strong operational rigor is required.

Benefits

  • Paid Time Off | 401K | Profit Sharing | 50% Employer-Paid Health Insurance | Optional Vision and Dental Insurance | 100% Employer Paid Life Insurance and Short-Term Disability Insurance
  • Manage inventory forecasting, replenishment planning, and program stock allocation
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This listing is sourced directly from Team SCG's careers page and normalized into a canonical job model.