Waystation AI

Customer Success Manager

Redwood City, CA

Sponsorship not specifiedDetected 43 days ago

ProcurementCustomer Success5G/LTE

About the role

You're measured on one thing: getting customers to value and keeping them there.
You'll have unusual access and unusual scope, and you'll be expected to use both.
You're in Redwood City five days a week, and you'll travel to customers when running the room means being in theirs - they're not in the Bay.

Run onboarding and kickoffs. Set the eval bar with the customer and gather the inputs and context the product needs to deliver.
Drive value in multi-stakeholder rooms. Manage skeptics included, and push each account to its time-to-value date.
Spot and drive expansion. Surface latent procurement work as usage grows toward - and past - committed spend.
Own the renewal. Forecast it like a pipeline, know every date, protect the base. You run the commercial conversation.
Build leverage. Stand up light tooling and automations to scale yourself, and surface usage patterns to product so we build proactively, not reactively.
Own whole problems. You take messy things start to finish and close them without being asked. You'd rather tell us about a hard problem you owned and the outcome than describe a tidy framework.
Build leverage. You reach for tools, automation, and agents to scale yourself instead of grinding manually. We live in Claude Code - you should want to, too.
Own the relationship.
Velocity. You drive down time-to-value account over account against an explicit target.

There's a thing you're genuinely better at than almost anyone, and you can name it and point to results that prove it.
Hold a book of accounts and the relationship within each - you are the customer's person.

Time to first unit of work.
How fast a new account produces a real unit of work that clears the customer's quality bar - you set that eval bar with them at kickoff.
Units stacking / active usage.
Clearing committed spend.
You unlock so much latent procurement work that usage clears - and ideally outgrows - committed spend.
a front-row seat to how an AI-native company gets built
A real product with real ROI - value you can measure, which makes every customer conversation more honest
An in-person team that values craft and ambition

One customer saved over $200,000 in the first three months, paying for their annual contract in the first 30 days.

Competitive base salary + meaningful equity - real ownership, with upside tied to the outcomes you drive
Full health, dental, and vision coverage
Unlimited vacation - we care about outcomes, not hours

Waystation AI
Waystation is building the operating system for procurement in consumer packaged goods (CPG).
Today, ingredient and packaging sourcing still runs through inboxes, PDFs, and spreadsheets.
It's slow, opaque, and costly.
Waystation replaces that chaos with an AI-powered procurement platform that creates structure, visibility, and leverage - without forcing suppliers into portals.
The result: real ROI.
One customer saved over $200,000 in the first three months, paying for their annual contract in the first 30 days.
Waystation is led by repeat founder Ryan Caldbeck (previously founded CircleUp) and backed by Founder Collective, Homebrew, Slow Ventures, 87 Capital, Floodgate, and SuccessVP.
We have paying customers, real usage, and a product that works.
You own the customer relationship and take it off the founder's plate.
You'll own a book of accounts end to end - run the room, own the deployment, drive each account to its time-to-value date, and spot expansion as usage climbs toward and past committed spend.
No one will hold your hand.

This listing is sourced directly from Waystation AI's careers page and normalized into a canonical job model.