CoralTree Hospitality
Front Office Manager
Indian Wells, CA, US
Sponsorship not specified$70k-$80kDetected 1 day ago
AuditingPerformance ManagementLeadershipCommunication
About the role
- Overview The Front office Manager shall strive to provide exceptional service to both internal and external guests at all times.
- S/he often provides the first point of contact for guests and is responsible for creating an excellent, memorable first impression.
- This position is fully committed to ensuring that all procedures are performed to the department and company standards and serve as an ambassador for Tommy Bahama Miramonte Resort & Spa.
Responsibilities
- They will be responsible to assist in providing leadership, guidance, and support to the front desk team in the areas of guest service, training, scheduling, and performance management for the overall successful day-to-day operations.
- Champion, promote, and successfully track departmental and organizational initiatives e.g. upsell programs, CoralTree Delivers Program, etc..
- Maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent data.
- Foster and maintain strong, positive relationships with team members across all departments through communication and regular face-to-face interaction.
- Assist management to recruit, hire, train, and successfully support and manage the talent of all new and existing team members.
- Maintain and successfully execute departmental and hotel policies (to include but not limited to relocation procedures, safe deposit box procedures, auditing accuracy of cards with proper signatures, key control procedures, accurate billing, cashiering, safety, lost/found policy, etc.).
Requirements
- Ensure front desk agents properly complete required checklist items at the end of each shift.
- Previous experience with Windows, Office, and property management systems highly desirable.
- Must be able to understand, speak, read, and write in the basic English language.
Compensation
- $70,000/year - $80,000/year Responsibilities Demonstrate the ability to effectively interact, coordinate, and communicate through daily pre-shift meetings with all team members of high guest impact areas (i.e. reservations, guest services, housekeeping, etc.) to ensure a smooth arrival through departure experience for all guests.
Benefits
- Qualifications High school diploma or general education degree (GED or two to three years related experience and/or training; or equivalent combination of education and experience).
- Must be available to work varied shifts and flexible schedules. #Miramonte
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This listing is sourced directly from CoralTree Hospitality's careers page and normalized into a canonical job model.