ClickUp
Sr. Manager, People Engagement
United States · Senior
No sponsorshipDetected 42 days ago
Machine LearningAgentic AIVendor ManagementRecruitingHRIS
About the role
- From architecting world-class onboarding and off-boarding experiences, to managing learning platforms and company programs, to building and governing AI agents that power operational scale, you will lead a dedicated team to ensure ClickUp's people operations are seamless, compliant, and continuously improving.
- Define and track lifecycle KPIs: onboarding satisfaction, RTW completion, training, benefits enrollment, equity acknowledgment.
- Manage security training rollouts and configure new modules (SCORM, video) in Workday Learning.
Responsibilities
- Manage pre-hire and former employee queries as the primary point of contact.
- Design and maintain a "White Glove" onboarding experience for Executive Leadership.
- Own separation document generation (state-specific docs, separation letters, COEs) with accuracy and legal compliance.
- As the Senior Manager, People Engagement, reporting to the VP of People Technology & Programs, you will own and drive critical people operations functions spanning the full employee lifecycle.
- Own the end-to-end global onboarding process: Right to Work, background checks, IT coordination, Deel operations for international hires/contractors, and cross-team logistics to ensure every new joiner is set up from day one.
- Partner with People Systems to optimize employee support operations (intake, routing, metrics, self-service).
- Own the employee knowledge ecosystem: ensure policies and resources are discoverable, accurate, and governed through clear ownership, review cadences, and escalation paths.
- Operationally own AwardCo (config, vendor, budget, comms), co-working space access, and Performance Awards logistics.
- Build and maintain ClickUp automations supporting operational workflows.
- Serve as the People Team's go-to resource for AI adoption, training, and support.
Requirements
- 5+ years of experience in HR/People Operations, with at least 3+ years in a senior lead or people manager capacity overseeing global programs.
- Strong understanding of global Right to Work standards, background check processes, and experience managing internal data audits.
- Proven track record of leading offboarding/separation operations with attention to compliance and employee experience.
- If you have questions or need an accommodation in the recruitment process, please contact us at AskPeople@ClickUp.com.
- hands-on experience with Workday Learning and Deel a plus.
- Demonstrated ability to build, deploy, and govern AI agents and automations to modernize and scale people operations.
- Experience managing company-wide programs (recognition, workspace, learning) with strong vendor management skills.
- Ability to communicate effectively and build trust with C-suite stakeholders.
- A "data-first" approach to identifying bottlenecks and driving continuous improvement across operational workflows.
- A customer-centric mindset with a genuine passion for delivering exceptional, scalable employee experiences at every touchpoint.
- Strong strategic thinking and cross-functional influence skills, with the ability to drive alignment across HR, IT, Legal, and business teams.
- #LI-Remote
- Unsure if you meet all the qualifications of this job description but are deeply excited about the role? We hire based on ambition, grit, and a passion for improving the way people work. If you think ClickUp is the company for you, we encourage you to apply!
Nice to have
- High proficiency in Workday HCM
- Experience with content management and governance for internal knowledge bases or employee portals is a plus.
Equal opportunity
- Employer
- ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
- Visa Sponsorship
- Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.
Visa & Work Authorization
- Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time.
- Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time.
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This listing is sourced directly from ClickUp's careers page and normalized into a canonical job model.