OLIVER Agency - North America

GenAI Account Manager

Toronto, Canada

Sponsorship not specified$85k-$95kDetected 13 days ago

SparkLLMsProject ManagementAccount ManagementCommunicationProblem Solving

About the role

This is a mid-level account management role in a high-output, fast-paced in-house studio.
The role combines strong client partnership with hands-on briefing, coordination, and a genuine appetite for AI-assisted ways of working.
Write clear, complete briefs that set creative teams up for success, including success metrics, deliverable definitions (sizes, versions, languages, cutdowns), and scope parameters.

Ability to act as a strategic partner - connecting business goals to creative outputs, not just managing tasks and timelines.
Established in 2004, OLIVER is the world's first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands.
We partner with over 300 clients in 40+ countries and counting.
Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.
Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.
Serve as the primary day-to-day client contact, building trust through proactive communication, sound judgment, and consistent follow-through.
Partner with clients to understand business objectives - awareness, conversion, product launches, promotions - and translate them into clear creative direction, bringing strategic thinking to channel selection, deliverable types, and messaging based on goals and performance data.
You'll work independently, manage competing priorities, and bring a quality mindset to every touchpoint.
Manage scope and prevent unnecessary revision by aligning stakeholders early on deliverables, timelines, and approval processes.
Coordinate across creative, motion, design, copy, compliance, and project management teams to keep work moving from brief through to delivery.

Ensure all deliverables align with brand guidelines and product specifications - correct models, attachments, approved feature claims, required disclaimers - partnering with compliance and legal stakeholders as needed.
Ability to critically evaluate AI outputs and apply human judgment - particularly around brand safety, content accuracy, and compliance requirements.
Formal degrees are welcome but not required.
Proficiency with Microsoft 365
familiarity with Workfront or similar project management platforms is an advantage.
Proficiency with Gen AI tools relevant to account management and content production workflows, with a focus on improving briefing quality and process efficiency.

A QA mindset - accurate specs, correct messaging, clean handoffs, and precise versioning.
Confidence leading meetings, managing expectations, and navigating client feedback with diplomacy and clarity.
Proficiency with Microsoft 365; familiarity with Workfront or similar project management platforms is an advantage.
able to translate vague or incomplete requests into clear, complete, and actionable creative briefs.
Agentic approach to problem-solving: able to break down complex briefs or multi-workstream challenges into clear, manageable steps.
Genuine curiosity about how AI tools can improve the speed and quality of creative production at scale.
#LI-JB1 #LI-midsenior #LI-Remote

$85,000 - $95,000 CAD
At the time of this posting, the base salary for this position may range according to what's stated below.
Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications.
The range listed is just one component of OLIVER's total compensation package.

Be Imaginative to push the boundaries of what's possible
Be Ambitious to succeed
As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work.

This listing is sourced directly from OLIVER Agency - North America's careers page and normalized into a canonical job model.