pivotalsys

IT Service Engineer

Fremont, California

Sponsorship not specifiedDetected 20 days ago

ERPCustomer SupportDNSFirewallVPNVoIPMedical DevicesCommunication

About the role

We are seeking a highly skilled and experienced IT Service Engineer with a strong background in manufacturing or semiconductor environments.
This role is responsible for supporting and maintaining IT infrastructure, corporate workplace systems, and manufacturing operations, ensuring system reliability, performance, and security.

Implement cybersecurity measures including access controls, endpoint protection, firewall configurations, and vulnerability remediation.
Support VMware ESXi infrastructure, virtual servers, and backup/recovery systems.
Perform routine patching, upgrades, system monitoring, and disaster recovery testing.
User Support, Onboarding, & Workplace Technology
End-to-End Lifecycle Management: Own the user onboarding and offboarding processes, including provisioning/deprovisioning Active Directory/Microsoft 365 accounts, setting up hardware, and assigning software licenses.
Workplace Tech Support: Deploy, maintain, and support office technology, including conference room AV setups, local printers, and site-wide VoIP/communication systems.
Asset Management: Maintain an accurate inventory of corporate hardware, software assets, and license allocations.
Manufacturing & Production Systems Support
Support manufacturing operations by maintaining and troubleshooting production-related systems, workstations, barcode scanners, label printers, industrial PCs, and shop floor devices.

Ability to work within cleanroom and controlled manufacturing environments while following gowning and contamination control procedures.
Ability to lift and move IT equipment (servers, switches, workstations, ups units) as needed.

Work closely with manufacturing, engineering, and quality teams to ensure minimal downtime of production systems.
Assist with implementation and validation of system changes within regulated manufacturing environments.
Follow cleanroom gowning, contamination control, and operational procedures when working in controlled areas.
Ensure IT systems and devices deployed in cleanroom environments meet company quality and compliance standards.
Coordinate with Quality, Engineering, and Manufacturing teams to minimize operational disruption during maintenance activities.
System Administration & Storage Systems
Ensure regular system updates, monitoring, and maintenance activities are completed.
Bachelor's degree in information technology, Computer Science, Engineering, or a related field (or equivalent practical experience) preferred.

This listing is sourced directly from pivotalsys's careers page and normalized into a canonical job model.