Stewart

Senior Director, Business Process Automation (Informative Research)

USA TX Irving - 1555 West Walnut Hill Lane · Director

Sponsorship not specifiedDetected 8 days ago

Operations ManagementProcess ImprovementCustomer SupportResearchLeadershipUnderwriting

About the role

The Senior Director serves as a strategic advisor and change leader, driving the adoption of intelligent automation while ensuring alignment with business objectives, operational excellence, security, and governance standards.

Demonstrated ability to lead cross-functional initiatives, influence stakeholders, and drive organizational change.
Partner with Technology, Product, and business leaders to design and implement automation initiatives that deliver measurable business value.
Drive continuous process improvement efforts by analyzing workflows, identifying inefficiencies, and recommending innovative solutions.
Develop and implement workflow automation, intelligent routing, process orchestration, and AI-assisted operational capabilities.
Collaborate with customer support and service organizations to identify opportunities to improve workflows, productivity, and customer experience.
Experience partnering with technology and business teams to implement workflow automation and AI-enabled solutions.
We are committed to helping you own, develop, and nurture your career.

8+ years of experience in business process improvement, automation, operational excellence, digital transformation, or related fields, including leadership experience.
Experience with workflow automation platforms, process orchestration tools, and digital transformation technologies.
Strong knowledge of process improvement methodologies such as Lean, Six Sigma, or Business Process Management (BPM).

Identify, evaluate, and prioritize opportunities to automate manual workflows across customer-facing and internal business operations.
Ensure all automation initiatives comply with organizational security, risk management, compliance, and governance requirements.
Serve as a trusted advisor to business and operational leaders, providing strategic guidance on process improvement and operational excellence.
Establish and monitor key performance indicators (KPIs) to measure automation effectiveness, process efficiency, cost savings, customer satisfaction, and productivity improvements.
Present business cases, automation roadmaps, and return-on-investment (ROI) outcomes to executive leadership.
Bachelor's degree in Business Administration, Information Systems, Computer Science, Engineering, Operations Management, or a related field required.
Master's degree (MBA or related discipline) preferred.

Champion organizational adoption of automation technologies and foster a culture of innovation and continuous improvement.

Together, we can achieve our vision of becoming the premier title and real estate services company.

At Stewart, we know that success begins with great people.
You will be part of an inclusive work environment that reflects the customers we serve.

S tewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities.
If you have a disability and need assistance or an accommodation in the application process, please contact us by email at careers@stewart.com.

This listing is sourced directly from Stewart's careers page and normalized into a canonical job model.