Kajabi

Customer Success Manager

Remote (United States) · Full-time

Sponsorship not specified$74k-$98kDetected 12 days ago

HubSpotSalesforceCRMCustomer SuccessCommunicationCollaborationProblem Solving

About the role

We're not a corporate SaaS company trying to play it safe - we're a team of builders rewriting the future of the expert economy.

Build and maintain strong, long-lasting relationships with key stakeholders at assigned strategic accounts.
Develop and deliver tailored onboarding plans.
Collaborate with various internal teams to pursue these opportunities.
Work closely with other Customer Success Managers, Partnership teams, Support, and Product teams to ensure a cohesive and seamless customer experience.
Excellent communication, presentation, and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels.
Strong problem-solving and analytical skills, with the ability to identify issues and develop effective solutions.
Ability to manage multiple priorities and work effectively in a fast-paced environment.

Attributes for Success Bachelor's degree in a relevant field.
4+ years of experience in a Customer Success role within a SaaS environment, with a proven track record of managing strategic accounts.
Experience with CRM and customer success software (e.g., Hubspot, Salesforce, Gainsight).

After fifteen years, our founders returned to rebuild Kajabi with the same speed, hunger, and grit that sparked the original movement.
Millions of people around the world rely on Kajabi to share what they know and change lives because of it.

In an effort to provide greater transparency, we are sharing the base salary range for this position.
Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise.
US based applicants only. $74,000-$98,000 + 12% bonus How To Apply We're looking for high-potential, high-character people who want to grow fast and help shape the future of Kajabi.

Monitor customer health metrics, track progress against customer success plans, and provide regular reports to internal stakeholders.

Kajabi is in the middle of a once-in-a-decade transformation.
Our Heroes aren't "customers"… they're everyday entrepreneurs using Kajabi to build freedom for themselves and impact for others.
If you want to be part of a company moving fast, raising the bar, and building something that actually matters - welcome in.
Customer Success Manager We are seeking a passionate and experienced Customer Success Manager to champion the success of our valued customers.
As a member of our Customer Success team, you will be responsible for nurturing and growing relationships with a portfolio of customers, ensuring they achieve their desired outcomes through the Kajabi platform.
You will be a trusted advisor, proactively identifying opportunities to enhance their experience, drive adoption, and foster long-term loyalty.
You will become an expert on our product with an intimate understanding of product capabilities and their use cases.
This role requires a proactive individual with strong communication, problem-solving, technical capacity, and relationship-building skills.
The Impact you will make Customer Relationship Management: Build and maintain strong, long-lasting relationships with key stakeholders at assigned strategic accounts.
Serve as their primary point of contact and trusted advisor.
Onboarding and Adoption: Oversee the successful onboarding of new customers, ensuring a smooth transition and rapid adoption of our platform.

This listing is sourced directly from Kajabi's careers page and normalized into a canonical job model.