trilinkbiotechnologies
IT Support II
San Diego, CA · Mid
Sponsorship not specified$36k-$40kDetected 2 days ago
Customer SupportTCP/IPCRISPRResearchCommunicationProblem SolvingTime ManagementCompTIA
About the role
- For over 35 years, Maravai's portfolio companies have served as a catalyst for innovative, lifesaving technology for humanity.
- Responsible for troubleshooting IT issues from inception to resolution, escalating tickets as needed.
- Answer any questions relating to laptops/workstations, printers, peripherals, mobile devices, IT related software, email, communications, etc.
Requirements
- Perform other functions and duties as required
Skills
- 2 or 4-year IT related degree preferred or Relevant IT/Systems C ertifications CompTIA A+
- Demonstrate problem solving skills and solution development skills
- TCP/IP Networking basics
- Active Directory / Entra ID
- Excellent time management, interpersonal and written and verbal communication skills
- Ability to multi-task and prioritize workload, while maintaining efficiency and quality of work
- Familiarity with working in a lab environment is a plus
- You have the potential to change, improve,
Compensation
- The anticipated salary range for this position is $36.00 - $40.00.
Company info
- Maravai LifeSciences translates extraordinary science into everyday miracles, helping biotech, biopharma, and life sciences companies everywhere deliver novel vaccines, therapeutics, and diagnostics. We are global leaders in providing products and services within the fields of nucleic acid production and biologics safety testing to many of the world's leading biopharma, vaccine, diagnostics, and cell and gene therapy companies.
- At Maravai, we believe that diverse perspectives are the foundation of innovation. Through an inclusive and equitableculture where every team member is inspired to bring their best selves to work, we cultivate an environment in which we can lead together, providing differentiated value to our customers, and enabling the miracles of science. For over 35 years, Maravai's portfolio companies have served as a catalyst for innovative, lifesaving technology for humanity. Pioneering nucleotide research since its inception, we are now leading the way in the rapidly expanding mRNA market.
- Your next role as a Miracle Maker
- Maravai LifeSciences is seeking a #MiracleMaker to join our IT team as an IT Support II. The IT Support II is r esponsible providing technical assistance and support related to computer systems, hardware, and software to the organization. Responsible for troubleshooting IT issues from inception to resolution, escalating tickets as needed. Answer any questions relating to laptops/workstations, printers, peripherals, mobile devices, IT related software, email, communications, etc.
- Maravai LifeSciences translates extraordinary science into everyday miracles, helping biotech, biopharma, and life sciences companies everywhere deliver novel vaccines, therapeutics, and diagnostics.
- We are global leaders in providing products and services within the fields of nucleic acid production and biologics safety testing to many of the world's leading biopharma, vaccine, diagnostics, and cell and gene therapy companies.
- At Maravai, we believe that diverse perspectives are the foundation of innovation.
- Through an inclusive and equitableculture where every team member is inspired to bring their best selves to work, we cultivate an environment in which we can lead together, providing differentiated value to our customers, and enabling the miracles of science.
- Pioneering nucleotide research since its inception, we are now leading the way in the rapidly expanding mRNA market.
- Maravai LifeSciences is seeking a #MiracleMaker to join our IT team as an IT Support II.
- The IT Support II is r esponsible providing technical assistance and support related to computer systems, hardware, and software to the organization.
- How you will make an impact:
- Reviews, prioritizes, and responds to ServiceDesk tickets ensuring timely resolution
- Provide service and support to end users on a variety of hardware and infrastructure issues
- Assist with the setup and configuration of end-user laptops (Windows & MacOS)
- Troubleshoot end-user hardware, operating system, network and software related problems
- Manages multiple projects simultaneously while maintaining high customer service standard s
- Assist in developing the documentation, knowledge base, and best practice guides
- Communicate highly technical information to both technical and non-technical users
- The skills and experience that you will bring:
- Minimum of 4 years' experience with help desk support, troubleshooting common IT issues required. Previous Service Desk experience is required
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