Grubhub Holdings Inc.

Grubhub Holdings Inc.

Associate Account Manager, SMB Accounts

Chicago · Junior

Sponsorship not specified$38k-$48kDetected 19 days ago
Outbound SalesCustomer SupportZendeskCommunicationCollaborationProblem Solving

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odds of building a lasting career here

39Risky
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70

Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 6 green-card filings in this occupation, 100% were for a worker who already held the job.

Green-card follow-through: 33%

Of 6 labor certifications old enough to have been used, 4 expired without the employer filing the next step. Median time from filing to decision: 491 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

Files H-1B transfers

3 transfer filings in the last year, covering 3 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • As an Associate in the Restaurant Success team, you will play a pivotal role in supporting and nurturing relationships with restaurants within the SMB organization.
  • Your primary responsibility will be managing an assigned book of business, with a focus on retention and engagement.
  • Prevent merchant attrition through communicating with merchants who want to cancel by solving their underlying issues and handling objections to keep them live on the platform.

Responsibilities

  • You will serve as the key contact for restaurants, working to resolve issues, improve satisfaction, and drive long-term partnerships.
  • Updating contracts, processing changes of ownership, and providing support with legal issues, such as fraud.
  • Resolve inquiries quickly to develop trust and ultimately win loyalty with restaurant owners.
  • You will effectively manage SLAs to meet turnaround time expectations while providing a great merchant experience.

Requirements

  • ability to communicate clearly, appropriately, and professionally to clients/internal audiences
  • Must successfully complete training for this role and demonstrate proficiency in the material learned

Nice to have

  • 1-2 years of customer service experience.
  • Experience working with restaurant owners is a major plus.
  • Restaurant experience is also a plus!
  • Experience with Salesforce.com, Zendesk, or similar CRMs is a plus!

Skills

  • Expertise in problem-solving skills - identifying root causes, customer needs, and providing solutions quickly and efficiently in real-time

Compensation

  • For this role, we offer uncapped commission with a base salary range as outlined below.

Benefits

  • The benefits applicable to this role include a competitive compensation package with equity and a 401(k).
  • To learn more about benefits for this role, visit our Careers page here.
  • At Wonder, we build the best teams by hiring with an objective lens - evaluating people for their potential while championing diversity, equity, and inclusion.

Company info

  • About Grubhub
  • At Grubhub, we believe food is more than just a meal:
  • It's a source of discovery, connection, and pure enjoyment.
  • There's a time and place for every type of dish, from hidden neighborhood gems to tried-and-true favorites, and we exist to connect people with the food they love in all the ways they like to dig in.
  • We've been at it since 2004, but now, as part of Wonder, Grubhub is operating with a renewed sense of momentum and the high-velocity energy of a powerhouse startup.
  • As a leading U.S. ordering and delivery marketplace, we feature over 415,000 merchants in more than 4,000 cities, creating the ultimate food experience by elevating online ordering through innovative restaurant technology, easy-to-use platforms, and an improved delivery experience.
  • We are constantly finding new ways to innovate-from integrated grocery delivery with groceries powered by Instacart to exclusive loyalty programs.
  • Join our team, based out of New York City, Chicago and Denver, and help us give our diners the exceptional value they deserve.
  • As part of our commitment to fair and compliant hiring practices, Wonder participates in the federal government's E-Verify program to confirm employment eligibility.

Equal opportunity

  • If you need an accommodation during the interview process, please let your recruiter know.
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This listing is sourced directly from Grubhub Holdings Inc.'s careers page and normalized into a canonical job model.