QSIC
Global Head of Operations
Dallas, Texas
No sponsorshipDetected 250 days ago
Project ManagementSalesLogisticsVendor ManagementProcurementCustomer SupportNetwork Monitoring
About the role
- QSIC is an Audio + AI company redefining what in-store means for retailers and brands worldwide.
- We deploy intelligent audio hardware at scale - across multiple continents, thousands of stores, and some of the world's largest retail environments.
- This isn't a role where you inherit someone else's playbook.
Responsibilities
- Ready to build something that spans the globe?
- And right now, the operational engine that powers all of that is yours to build.
- Reporting directly to the President you'll architect and lead the global Operations function at QSIC - spanning procurement, deployment, network reliability, technical support, and customer onboarding.
- You'll build and lead regional teams across Americas, APAC, and EMEA, running multiple regions concurrently from day one.
- What you'll own
- Build and lead regional Operations organisations across Americas, APAC, and EMEA - running multiple regions concurrently, not sequentially
- Create playbooks, SLAs, and repeatable deployment models for global use
- Own store launch timelines, quality, and cost metrics
- Lead cross-functional alignment across Retail, Product, Engineering, Sales, and Support
- Own end-to-end deployment programs where hardware, software, and content move in lockstep - IoT fleet rollouts or directly analogous deploy-at-scale programs
Requirements
- Deep experience with network operations and reliability, including monitoring, escalation, remediation, and close partnership with Engineering teams
Nice to have
- Have experience with light manufacturing, assembly, or kitting operations
Benefits
- Build playbooks for device health, firmware updates, and performance uptime
Company info
- We live by four values:
- Honesty First - Frank, direct, respectful, and fair.
- We choose honesty over getting it perfect.
- Invent Solutions - We see a problem and solve it.
- No dwelling, no excuses.
- Laugh and Learn - Genuine curiosity, never taking ourselves too seriously.
- One Team - Diverse people, one direction.
- That's what makes us great.
- A note on applications
- There's no such thing as a perfect candidate.
- However you identify, and whatever background you bring, if this role excites you - please apply.
- QSIC is an equal opportunity employer and we know a diverse workforce makes us better.
This listing is sourced directly from QSIC's careers page and normalized into a canonical job model.