Phfa
Administrative Coordinator
Harrisburg, PA
Sponsorship not specifiedDetected 25 days ago
ExcelCustomer SupportCommunicationTime ManagementMicrosoft Office
About the role
- It's fun to work in a company where people truly BELIEVE in what they're doing!
- We're committed to bringing passion and customer focus to the business.
- There are numerous policies in place at PHFA to help us honor this commitment.
Requirements
- At least 2 years of administrative experience in a fast‑paced office environment.
- Strong proficiency with data entry, database systems, and Microsoft Office applications (Word, Excel, Outlook).
- Strong written and verbal communication skills, including the ability to interact professionally with lenders, counseling agencies, attorneys, and borrowers.
- Experience providing customer service by phone and email.
- Relevant professional experience (1-3 years)
Skills
- Review lender spreadsheets of Act 91 Notices and prepare them for upload.
- Prepare quarterly Act 91 maps and related reporting.
- Track sheriff's sale outcomes by contacting foreclosure attorneys and reviewing online resources; record results in the AS/400 system.
- Update counseling agency contact information for the PHFA website.
- Assign daily recertifications to loan staff and review completed recertifications for accuracy.
- Monitor program email inboxes and ensure timely routing of inquiries.
- Process daily mail, distribute items to appropriate staff, and follow up with counseling agencies when applications are outstanding.
- Refer unresolved or uncollectable accounts to the Manager of Loan Processing for further action.
- Serve as backup for other administrative functions and assist with training new employees.
This listing is sourced directly from Phfa's careers page and normalized into a canonical job model.