Johnson & Johnson
Program Manager
Pittsburgh, Pennsylvania, United States of America
Sponsorship not specifiedDetected 1 day ago
Data AnalysisComplianceCRMProcess ImprovementCustomer SupportHIPAAPharmacy PracticeLeadershipCommunication
About the role
- As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.
- We provide an inclusive work environment where each person is considered as an individual.
- Purpose: The Program Manager oversees a dedicated Patient Service Center (PSC) program, ensuring smooth operations and compliance.
Responsibilities
- Manage daily program operations, ensuring compliance with policies, procedures and service levels.
- Oversee the onboarding of new hires, and identify training needs to enhance ongoing skills and productivity. Collaborate with training team for upskilling.
- Track program metrics and identify opportunities for improvement. Collaborate with leadership to optimize program efficiency and provide recommendations for workflow improvements and process enhancements.
- Respond promptly to inquiries and questions including, but not limited to program design, business rules, operational workflows and program-specific policies to ensure seamless PSC service delivery
- Assist in developing and delivering program performance to key stakeholders. Foster positive team and cross-functional relationships.
Requirements
- Bachelor's Degree
- Proven leadership skills with the ability to inspire and motivate a team, while also maintaining accountability.
- Strong analytical skills preferably with experience with data analytics, reporting, and digital tools used in contact center operations
- Up to 15% travel may be required.
Nice to have
- Advanced degree in related field
- Experience documenting requirements, creating training materials and working directly with end users
- Proven ability to work efficiently in a matrix environment with cross functional teams.
- Johnson & Johnson is an Equal Opportunity Employer.
- We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
- Required Skills:
- Preferred Skills:
Benefits
- At Johnson & Johnson, we believe health is everything.
- Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal.
- Collaborate internally to develop enhancements and strategies that benefit patients.
Company info
- Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements.
- Visionaries like you work on teams that save lives by developing the medicines of tomorrow.
- Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.
- Learn more at https://www.jnj.com/innovative-medicine
- We are searching for the best talent for a Program Manager (Hybrid) to be located in Pittsburgh, PA.
- At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
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This listing is sourced directly from Johnson & Johnson's careers page and normalized into a canonical job model.