Brown & Brown

Brown & Brown

Customer Service Representative

Remote - Ohio · Mid

Sponsorship not specified$40k-$50kDetected 4 days ago
ExcelCustomer SupportCommunicationProblem SolvingMentoringAdaptabilityOrganizational SkillsMicrosoft Office

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odds of building a lasting career here

37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70

Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Files H-1B transfers

1 transfer filing in the last year, covering 1 worker. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • One80 Intermediaries is seeking a Customer Service Representative to join our growing team!
  • The ideal candidate is enthusiastic about helping others, demonstrates empathy and professionalism, and communicates effectively across multiple channels.
  • Successful CSRs are adaptable, detail-oriented, and skilled at problem-solving, ensuring customer concerns are addressed efficiently and thoroughly.

Responsibilities

  • Identify customer needs and provide appropriate solutions to support retention and satisfaction.

Requirements

  • Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role.

Nice to have

  • High school diploma or equivalent required
  • associate degree or higher preferred.

Skills

  • High school diploma or equivalent required; associate degree or higher preferred.
  • Minimum of 2 years of call center or customer service experience in a high-volume environment with performance metrics.
  • Strong attention to detail with the ability to follow complex procedures accurately.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams).
  • Ability to navigate multiple systems and resources simultaneously while maintaining accuracy.
  • Excellent verbal and written communication skills.
  • Strong customer service orientation with professional phone and email etiquette.
  • Ability to adapt quickly in a fast-paced, changing environment.
  • Receptive to coaching and feedback with a commitment to continuous improvement.
  • Strong organizational skills and the ability to type 40-50 words per minute.

Compensation

  • $19.00 - $19.00 Hourly
  • The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Benefits

  • Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
  • ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
  • Mental Health & Wellness:
  • Free Mental Health & Enhanced Advocacy Services
  • Paid Time Off, Holidays, Preferred Partner Discounts and more.
  • Not reflective of all benefits.
  • Enrollment waiting periods or eligibility criteria may apply to certain benefits.
  • Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

Company info

  • Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
  • The Customer Service Representative will serve as a primary point of contact for customers, providing accurate information, resolving inquiries, and delivering an exceptional service experience.
  • Assist current and prospective customers with policy interpretation, claims inquiries, and premium/billing-related matters.

Equal opportunity

  • As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, "The Power to Be Yourself".
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This listing is sourced directly from Brown & Brown's careers page and normalized into a canonical job model.