ABC Fitness Solutions

Customer Success Manager

Remote, United States, USA

Sponsorship not specified$50k-$60kDetected 62 days ago

Account ManagementRecruitingCustomer SuccessLeadershipCommunicationTime ManagementMentoringPublic Speaking

About the role

Let's transform the future of fitness-together!
At ABC Fitness, your growth is our investment.
Through continuous learning, mentorship, and professional development opportunities, we empower you to reach new heights-personally and professionally.

Work with management to create feedback loops, ensure alignment and drive optimization between customer success and other departments
Harnessing the power of personalized messaging and value proposition to drive interest and adoption of new features.
We create an inclusive environment where every team member can bring their authentic self to work-because diverse perspectives drive innovation and meaningful impact.
We move fast, support one another, and have fun along the way.
We strive to create a workplace where every employee, client, and partner feels valued, inspired, and empowered to reach their full potential.

A total of 3+ years of relevant experience in SaaS Onboarding, Account Management or Customer Success

Please note that the salary information shown below is a general guideline only and based on employees in the United States and may be different in other countries.

Time Off - with our open PTO policy, we offer flexibility in how and when you take PTO!
Parental & Pawternity Leave - we offer leave for when your family grows by two feet or four paws!
Best Life Perk - we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement
Medical/Dental/Vision coverage
And more! - so many benefits we couldn't even fit them all here!
At ABC Fitness, we don't just build technology-we build communities and transform lives.
About ABC Fitness
ABC Fitness is the #1 software provider for fitness businesses of any size, all around the world.
Supporting 30K clubs, 650K coaches, 40M members, and processing more than $12B in payments every year, ABC Fitness provides scalable, data-driven solutions to simplify club management and engage members and clients.
From personal trainers, boutique studios, and gyms, to international franchise health clubs, ABC Fitness will move your business forward through technology and industry insights.

Conduct training sessions to ensure customers understand and can effectively use the platform.
Provide continuous support and assistance to customers and resolve platform queries and issues promptly.
Identify opportunities to add value for customers through new or existing features.
Leverage Enablement & Product Marketing materials to support customers with training & product adoption. Harnessing the power of personalized messaging and value proposition to drive interest and adoption of new features.
Leverage Enablement & Product Marketing materials to support customers with training & product adoption.
That's why our culture is built on respect, trust, and belonging.
We are doers, thinkers, and dreamers.
From day one, you'll be part of a team that collaborates, celebrates, and cares.
As a member of our global CX team, you will support Glofox and Ignite customers in the Americas region by creating ongoing value and mitigating risks.
You will guide customers through their journey post-onboarding, serving as a key resource and escalation point for platform queries.
Acting as a trusted advisor and coach, you will ensure customers are set up for continued success.

ABC is an equal opportunity employer committed to diversity, equity, and inclusion.

This listing is sourced directly from ABC Fitness Solutions's careers page and normalized into a canonical job model.