Swap Commerce

Customer Success Manager

Austin, Texas

Sponsorship not specifiedDetected 15 days ago

Stakeholder ManagementHubSpotSalesforceCRMForecastingCustomer SuccessZendeskCommunicationDemand Planning

About the role

This is a senior, high-impact role for someone who thrives in managing senior stakeholders, navigating complexity, and driving meaningful commercial outcomes.

Own a portfolio of strategic, high-revenue accounts with clear accountability for retention, upsell, and expansion.
Build deep, trusted relationships with senior customer stakeholders, acting as a strategic advisor and primary point of contact.
Develop and execute account plans that drive long-term growth, product adoption, and commercial expansion.
Lead complex escalations, coordinating internal teams to resolve issues quickly while maintaining customer confidence.
Collaborate cross-functionally with Product, Support, Onboarding, and Finance to deliver against customer goals.

The only AI-native platform connecting backend operations with a forward-thinking storefront experience.
Our products span cross-border, tax, returns, demand planning, and our next-generation agentic storefront, giving merchants full transparency and the ability to act with confidence.
You'll operate as the voice of the customer internally, lead escalations when required, and ensure Swap is delivering maximum value across its full product suite.
Identify and close upsell and cross-sell opportunities across the Swap product suite, partnering closely with Sales where required.

Creating a culture of equality isn't just the right thing to do; it's also the smart thing.

Maintain accurate forecasting, account health tracking, and CRM hygiene for your book of business.

This listing is sourced directly from Swap Commerce's careers page and normalized into a canonical job model.