Bigcommerce

Senior Manager, Deal Desk & Contract Management

United States - Remote, USA · Senior

No sponsorshipDetected 25 days ago

OKRsSalesforceCRMContract ManagementLeadershipCommunication

About the role

Sales sees them as someone who will fight to get the deal done; Legal, FinOps, and Finance trust them to know the playbooks well enough to approve on their behalf - reducing friction without increasing risk.
We also consider internal equity to help ensure fair and consistent pay practices across our teams.
Details will be shared during the hiring process.

Partner with Sales, Sales Leadership, and Finance to structure complex, multi-product, and multi-year deals that maximize revenue while maintaining commercial controls
Develop and enforce deal desk policies, approval workflows, and discount guardrails to ensure consistency and protect margin
Drive deal velocity by managing SLAs, removing friction from the approval process, and proactively flagging risk or opportunity across the pipeline
Build and maintain deal desk playbooks, pricing matrices, and escalation frameworks used across the revenue organization.
Own the end-to-end contract lifecycle management process, from initial redlines through execution, renewal, and archiving
Maintain and continuously improve the standard contract playbook, fallback positions, and pre-approved clause libraries in partnership with Legal
identify and implement tooling improvements to increase efficiency
Partner with Legal on non-standard or high-risk contractual terms, ensuring proper escalation paths and timely resolution
Oversee contract repository hygiene and ensure data accuracy within the CLM system; identify and implement tooling improvements to increase efficiency
Collaborate with RevOps, Finance, and Billing to ensure seamless handoffs from signed contract to revenue recognition and invoicing

10+ years of experience in Deal Desk, Revenue or Financial Operations, Contract Management, or a related commercial operations function within a B2B SaaS or technology company
Experience working with CLM tools (e.g., Ironclad, Conga, DocuSign CLM) and CRM platforms (Salesforce required)
Strong understanding of revenue recognition principles (ASC 606) and their practical application to deal structuring
Proven ability to influence cross-functional stakeholders including Sales leadership, Finance, and Legal without direct authority
Excellent written and verbal communication skills, with the ability to synthesize complex commercial or legal concepts for non-expert audiences

Bachelor's degree in Business, Finance, Legal Studies, or a related field required
MBA or JD a plus

The national base salary range for this role is posted above in this job post.
Final compensation will be determined based on factors such as relevant experience, skills, qualifications and geographic location.
We also consider internal equity to help ensure fair and consistent pay practices across our teams.
Where applicable, this role may also be eligible for variable compensation (such as bonus or commission), equity, and benefits in accordance with local policies.
Details will be shared during the hiring process.
We are committed to equitable and transparent pay practices that align to market data, internal equity, and individual contribution.

Contribute to executive level reporting on deal desk metrics, contract compliance, and commercial health
Learn more about the Commerce team, culture and benefits at https://www.commerce.com/careers/

We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

This listing is sourced directly from Bigcommerce's careers page and normalized into a canonical job model.