North America

Business Operations Analyst

Atlanta , GA · Full-time

Sponsorship not specifiedDetected 14 days ago

ForecastingProcess ImprovementLeadershipCommunicationCollaborationProblem SolvingPublic Speaking

About the role

This role is fully onsite and requires daily collaboration with leadership and operational teams.
Equal Employment Opportunity Xebia USA is an equal opportunity employer.

Coordinate and support execution of operational initiatives that impact delivery performance, workforce effectiveness, and business efficiency
Maintain ownership of assigned operational programs, including tracking milestones, identifying risks, and proposing mitigation strategies
Partner with leadership to prioritize operational activities aligned with business objectives
Business Performance & Analytical Support
Develop and maintain operational dashboards and KPI tracking tools to support leadership decision-making
Support office operational resource planning to ensure an effective work environment
Support execution of cross-department initiatives involving Delivery Operations, HR programs, and business services
Interpret and apply company operational policies and procedures to support program execution

Proficiency with reporting tools, spreadsheets, and collaboration platforms
May support internal operational initiatives outside standard hours when required

Evaluate operational challenges and determine appropriate action plans
Recommend improvements to operational processes and reporting frameworks
Prioritize competing operational demands with limited supervision
Handle sensitive operational and business information with discretion
Operational efficiency and program execution
Vendor coordination and resource utilization
Delivery operations performance tracking
Bachelor's degree in Business Administration, Operations, Management, or related field preferred

Monitor operational workflows and recommend improvements to enhance productivity and service delivery outcomes
Analyze operational data trends and prepare structured reports summarizing performance insights
Assist in forecasting operational resource needs and identifying cost-efficiency opportunities
Support preparation of leadership presentations and operational reviews
Coordinate vendor service performance and assist leadership with contract tracking and service issue resolution
Monitor vendor deliverables against business requirements and escalate performance concerns as needed
Track project timelines, dependencies, and operational impacts
Facilitate communication between stakeholders to ensure alignment on operational priorities
Identify process gaps and propose structured solutions to improve operational consistency
Exercise independent judgment in addressing workflow challenges and recommending corrective actions

Xebia USA, LLC
Reports To: Manager of Business Operations
Position Overview
Xebia USA is seeking a professional-level Business Operations Analyst to support operational strategy execution, performance tracking, and cross-functional program coordination within the Atlanta office.
This role performs non-manual work directly related to the management and general business operations of the organization and requires the exercise of discretion and independent judgment on matters of operational significance, including program prioritization, process improvement recommendations, vendor coordination, and operational performance analysis.
The position partners with leadership across Delivery, Finance, Sales, Marketing, HR, and IT to support business efficiency, resource alignment, and operational reporting.
Operational Program Ownership
Vendor & Resource Coordination
Cross-Functional Project Coordination
Policy Interpretation & Process Improvement

Xebia USA is an equal opportunity employer.
Employment decisions are based on business needs, job requirements, and individual qualifications.

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