LeanData

Enterprise Customer Success Manager

Georgia · Director · Full-time

Sponsorship not specifiedDetected 67 days ago

Product ManagementProduct StrategyHubSpotMarketoAccount ManagementCustomer SuccessCommunicationCollaboration

About the role

LeanData helps the world's fastest-growing companies automate, simplify, and accelerate revenue.
This role operates at the intersection of executive influence, revenue growth, and cross-functional leadership.
Why work at LeanData: - LeanData covers employee insurance premiums up to 90% - Stock options in LeanData for all full-time employees - Flexible PTO - 401K plan

Lead customer projects from initial implementation through post-launch adoption to achieve measurable business results.
Develop and execute customer success plans that align with the client's strategic goals and LeanData solutions.
Coordinate with internal resources, partners, and client stakeholders to ensure smooth and successful project delivery and value realization.
Build and maintain strong, strategic relationships with executive sponsors and operational stakeholders across the client organization.
Work in close partnership with Sales and Account Management teams to drive account growth and renewal.
Identify and drive opportunities for upsell and cross-sell in partnership with account teams, acting as a crucial growth lever.
Identify risks to customer success and retention, proactively building and executing mitigation strategies.
Drive continuous high Net Retention Rate (NRR) within your assigned portfolio of enterprise accounts.

5-8 years of work experience in Customer Success, Technical Account Management, Management Consulting, and/or Revenue Operations in a B2B SaaS environment.
3-5+ years managing complex enterprise accounts with multi-threaded stakeholders
Deep expertise in the revenue process (Lead-to-Account, Routing, Attribution) and hands-on experience with Salesforce.
Proven experience successfully managing and growing enterprise-level SaaS clients with complex organizational structures and long sales cycles.
Proven experience in quickly grasping and distinctly explaining technological and complex business concepts.
Required Qualifications
Exceptional written and verbal communication abilities, with the confidence to present strategic concepts to executive and technical audiences.
Ability to navigate customer organizational structures to identify and build influential relationships with key stakeholders.
Demonstrated ability to develop and execute adoption strategies on assigned accounts that drive utilization of existing technology solutions and new capabilities as they launch.

Domain expertise and industry best practices in Sales or Marketing Operations.
Expertise with related Sales Engagement and Marketing Automation platforms (e.g., Salesloft, Outreach, Marketo, HubSpot).
Proven experience working and thriving in an evolving, high-growth startup or scale-up environment.
Why work at LeanData:
LeanData covers employee insurance premiums up to 90%

Stock options in LeanData for all full-time employees
Monitor customer usage, health indicators, and renewal timelines to ensure long-term success and proactive intervention.

New York (NY), Massachusetts (MA), Washington, D.C. (DC), North Carolina (NC), Georgia (GA), Florida (FL), Texas (TX) and Illinois (IL).
Be a partner to enterprise customers, delivering measurable business outcomes and a strong user experience from LeanData solutions.

This listing is sourced directly from LeanData's careers page and normalized into a canonical job model.