Clover Solutions LLC

Clover Solutions LLC

Business Operations Analyst, Access Management

Hagerstown, Maryland, United States of America · Contract

Work authorization required$44k-$57kDetected 31 days ago
PythonSQLComplianceProject ManagementJiraExcelControlsCommunicationCollaborationTime ManagementOrganizational SkillsSharePoint

About the role

  • As a Business Operations Analyst - Access Management, you will support business operations at Fiserv by provisioning system access for company systems and services.
  • The role partners with analysts, IT leaders, and business stakeholders to ensure access provisioning accuracy, access modifications, and surface issues that could affect operations or reputation.
  • You help drive timely remediation and clear communication across cross-functional teams.

Responsibilities

  • Track, analyze, and report operational and system performance metrics to support business decisions and SLAs.
  • Manage access requests and user IDs across enterprise applications, monitor and escalate to meet deadlines.
  • Validate system and data changes, maintain documentation, and update process and control records.
  • Collaborate to build and maintain relationships with cross-functional teams to identify risks, develop mitigation strategies, and manage issue resolution.
  • Support ad hoc analyses, process improvements, and automation efforts to increase reporting accuracy and efficiency.

Requirements

  • 3+ years of experience in identity and access management (IAM) and enterprise user access provisioning across applications.
  • Experience using ITSM and issue-tracking platforms for incident and issue management (e.g., ServiceNow, Jira Service Management).
  • Advanced experience in Microsoft Excel (pivot tables, XLOOKUP, Macros), Access, and SharePoint for reporting and documentation.
  • High attention to detail and ability to adapt to change and ambiguity along with excellent written and verbal communication and presentation skills to convey complex information clearly to diverse audiences.
  • Experience you'll need to have: 3+ years of experience in identity and access management (IAM) and enterprise user access provisioning across applications.

Nice to have

  • Bachelor's degree in Computer Science, Information Systems, Cyber Security, or related field (preferred).
  • Experience with access control standards and compliance awareness (e.g., PCI DSS, role-based access control).
  • Experience with dispute resolution, project management and process improvements.
  • Familiarity with internal dispute systems (IDS), association portals, access control systems and user provisioning processes.
  • 60+ WPM typing speed and proven capacity to handle high-volume request processing.

Compensation

  • $44,000.00-$57,000.00 These pay ranges apply to employees in Maryland.
  • Pay ranges for employees in other states may differ.
  • Certain Positions are Commissions eligible.
  • It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
  • Thank you for considering employment with Fiserv.
  • Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Benefits

  • High school diploma or equivalent education.
  • Equivalent combination of educational background, related experience, and/or military experience.

Equal opportunity

  • Fiserv is proud to be an Equal Opportunity Employer.
  • All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
  • If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com.
  • Please note our AskHR representatives do not have visibility to your application status.

Visa & Work Authorization

  • You must currently possess valid and unrestricted U.S. work authorization to be considered for this role.
  • Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
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This listing is sourced directly from Clover Solutions LLC's careers page and normalized into a canonical job model.