Otrcapital1

Client Experience Specialist

Roswell, GA · Full-time

Sponsorship not specifiedDetected 34 days ago

Customer SupportLeadershipCommunicationWriting

About the role

We help new and established companies get fast access to the funds they need for daily operations.
OTR has been recognized as a "Top Workplace" by the Atlanta Journal-Constitution since 2016!
As a Client Experience Specialist at OTR Solutions, you will champion the full journey our client's experience across all digital and communications touchpoints.

Design and execute communication strategies that elevate how and when we talk to clients-across email, SMS, in-app, push, and future channels.
Maintain a high standard of communication relevance, clarity, and timing, with a focus on driving action and satisfaction.
Partner with the Product team to execute messaging plans for product launches, updates, and feature enhancements.
Collaborate with Product and Design to streamline UI/UX and remove friction from digital interactions.
Leverage data to identify usage gaps and create targeted messaging to drive product adoption-especially for tools like Fuel Finder, Wallet/Split Pay, BOLT, and OTR Clutch.
Build feedback loops through surveys, behavior analysis, and engagement metrics to guide continuous improvement.
Partner with Ops and Product to ensure client experience feedback is funneled into roadmaps and team conversations.
Support updates to operational communication flows (e.g., onboarding, referral prompts, funding options) to align with brand tone and client needs.
OTR's mission is to create exceptional value for our clients by providing industry leading financing and back-office solutions.

1-2 years corporate marketing experience
Bachelor's degree in Marketing or related field
Proven organization to meet the challenge of multitasking and delivering to tight deadlines.

OTR provides a competitive, comprehensive compensation package for our full-time employees:

Eligibility for Individual and Company bonus programs
Medical, Dental, Vision, Life/ AD&D Insurance, Short-Term Disability
Pet Insurance, Paid Family Leave, Employee Assistance Program
Fully Paid Maternity Leave
Generous PTO, Sick/Mental Health Days, Flex Holidays + Company Paid Holidays
Travel Stipend to support Work Life Balance
Continuous Learning + Professional enhancements
Company Paid Fitness Membership
Own the in-app and web-based client experience, including resource centers, onboarding flows, educational touchpoints, and transactional journeys.
Perks and Benefits:

OTR Solutions is an innovator in the transportation industry providing a suite of factoring, fuel, and business management focused solutions.
As a Private Equity backed FinTech company, we are looking to grow our best-in-class financial organization.
Positioned within the Marketing org and reporting to the Demand Generation Manager, this role focuses on enhancing the experience clients have with our products, features, and services.

This listing is sourced directly from Otrcapital1's careers page and normalized into a canonical job model.