ASPCA Website

ASPCA Website

Senior Director, Veterinary Clinic Operations, Community Medicine – East

New York, NY - 8th Avenue · Director · Full-time

Sponsorship not specified$158k-$170kDetected 6 days ago
ExcelRecruitingCadencePatient CareResearchLeadershipCommunicationCollaborationCritical ThinkingMentoringMicrosoft Office

About the role

  • This is a fast-paced, challenging and exciting role that requires strong people leadership experience, including the ability to achieve goals through effective collaboration, change leadership and staff development.
  • We help pet owners overcome barriers to care, bringing quality services directly to the communities that need us most and partially or fully subsidizing the cost of basic and preventive care.
  • CM treats people and pets with dignity and respect, assisting pet owners in making informed decisions about their pets' health and wellbeing regardless of their financial circumstances.

Responsibilities

  • Hire, train, develop and retain a talented team of people leaders charged with program execution at Community Veterinary Clinics (CVCs) in Miami, Brooklyn, Queens and the Bronx, and for NYC Mobile Veterinary Services (MVS)
  • a key responsibility of this role is to support both present and future leaders
  • Prioritize people development at all levels; a key responsibility of this role is to support both present and future leaders; identify talented individuals and nurture their potential with coaching and career pathway planning
  • Lead your team through transitions and change; promote resiliency and effective adoption of new ways of working, maintaining consistent communication and expectations across teams.
  • Support a safe and secure workplace by ensuring adherence to all safety guidelines in partnership with the ASPCA's Safety & Security team
  • Develop plans to achieve departmental goals and effectively implement; ensure NY and Miami programs meet CM's national standards and adhere to all standard operating procedures
  • Collaborate and strategize with RMT peers to achieve CM goals and align programming with CM's core mission
  • In partnership with the Talent Acquisition Team, lead the effort to attract and retain talent
  • Develop strong, collaborative working relationships with key internal partners: People Team, Legal/Safety, Strategy and Research, Facilities, Real Estate and Capital Projects, Advancement, Client and Member Services, Government Relations, Communications, IT and others; welcome their input to maximize program effectiveness and/or minimize organizational risk
  • Robust professional development opportunities including classes, on-the-job training, coaching and mentorship with industry-leading peers, internal mobility, opportunities to support in the field and so much more.

Requirements

  • Ability to work well under pressure, adapt to changing circumstances, operate effectively in ambiguity, make decisions quickly and juggle multiple priorities simultaneously
  • ability to handle sensitive information and issues while maintaining complete confidentiality
  • Proficiency with computers including Microsoft office
  • Ability to exemplify ASPCA's core values and behavioral competencies
  • Strong leadership and management skills with an emphasis on collaboration and results-oriented teams
  • Highly motivated self-starter; able to lead projects and complex operations with limited guidance
  • Strong written and verbal communication skills
  • Demonstrates critical thinking skills and timely decision-making
  • Strong sense of integrity and discretion; ability to handle sensitive information and issues while maintaining complete confidentiality

Nice to have

  • Bachelor's degree preferred or equivalent professional experience required
  • Minimum of 5 years' experience managing complex operations required
  • Experience managing complex veterinary operations in a regional, multi-unit capacity highly preferred
  • Minimum of 3 years' experience tracking and assessing data to guide business decisions and evaluate progress toward goals and priorities required
  • 2 years' experience managing budgets or overseeing financials required
  • Minimum of 5 years' experience supervising and developing people managers required

Skills

  • Ensure teams, facilities, and funds are deployed effectively and efficiently in alignment with ASPCA priorities and program budget
  • Conduct ongoing analyses of operations to identify areas of improvement and adoption of new tools and/or processes

Compensation

  • Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role.
  • The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time.
  • The expected hiring salary range for this role is set forth below and may be modified in the future.
  • The target hiring range for this role is $158,000 - $170,000 annually
  • Support your direct reports by holding regular effective feedback conversations, career conversations, annual performance evaluations and ongoing check-in conversations with each team member on a cadence that's appropriate for their role.
  • Complete quarterly goal reviews, annual performance evaluations and recommend merit increases; coach direct reports to do the same

Benefits

  • Affordable health coverage, including medical, employer-paid dental, and optional vision coverage, as well as employer-paid life and long-term disability insurance.
  • Flexible time off that includes vacation time, sick and bereavement time, paid parental leave, and company paid holidays.
  • For more information on our benefits offerings, visit our website.

Company info

  • Have you ever wondered what happens to cats and dogs whose owners are unable to afford veterinary care?
  • The ASPCA's Community Medicine (CM) team provides expert veterinary care to support the welfare of animals and their people through our stationary and mobile veterinary clinics, serving the most underserved communities in New York, Miami, and Los Angeles.
  • When you come to work at the ASPCA, you join a team of over 1,000 dedicated colleagues with deep knowledge, skills, and passion for the animals we serve.
  • As a key member of the Regional Management Team, you will work closely with veterinary medical leadership to ensure CM programs in your region function at a high level with top-performing teams, outstanding animal care and superb client experience.
  • The SDO helps inform CM's national strategy and executes it throughout the region.
  • The Senior Director of Clinic Operations - Eastern Region, reports directly to the Vice President, Community Medicine, and has five direct reports.
  • Where and When You'll Work:
  • This is a hybrid position, and will require 3+ days per week commuting to CM clinic locations throughout New York City, with the ability to work from a home office when not on-site.
  • While structured as a 5-day work-week, responsibilities may occasionally require early morning, evening or weekend availability.
  • Ability and willingness to travel up to 25% annually, as needed, especially to Miami, FL.
  • What You'll Get:
  • Compensation
  • Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role.
  • The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time.
  • The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience.
  • The expected hiring salary range for this role is set forth below and may be modified in the future.
  • The target hiring range for this role is $158,000 - $170,000 annually
  • Flexible time off that includes vacation time, sick and bereavement time, paid parental leave, and company paid holidays. We also provide one week of paid personal time so you can observe the days that mean the most to you.
  • Competitive financial incentives and retirement savings including a 401(k) plan with generous employer contributions - we match dollar for dollar up to 4% and provide an additional 4% contribution toward your future each year.
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This listing is sourced directly from ASPCA Website's careers page and normalized into a canonical job model.