NCL Bahamas

Enterprise App Tech Admin

Miami, Florida

Sponsorship not specifiedDetected 2 days ago

SQLCustomer SupportCommunicationProblem SolvingOrganizational Skills

About the role

This role focuses on ensuring the reliability, performance, and availability of business applications, including SQL databases and MAPS/OneView (NCLH Crew Application).

Administer, configure, monitor, and maintain enterprise applications to ensure optimal system performance, availability, and reliability.
Manage and support SQL databases, including query development, database administration, performance tuning, troubleshooting, and data integrity.
Provide Tier 2 and Tier 3 technical support for application, software, and hardware-related issues, ensuring timely resolution of incidents and service requests.
Coordinate and support application deployments, upgrades, patches, and system enhancements.
Develop, maintain, and update technical documentation, including system configurations, operational procedures, and troubleshooting guides.
Collaborate with business stakeholders, vendors, and cross-functional IT teams to implement process improvements and technology solutions.
Conduct application testing, validation, and user acceptance support for new features and system updates.
Train and support end users on enterprise applications and related business processes.

At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent.
Bachelor's degree in Information Technology, Computer Science Information Systems or related field of study or any equivalent combination of experience and skills
Minimum of three (3) years of experience in enterprise application administration, systems support, or a related technical role.
Ability to work independently and collaboratively within a team environment.

Experience supporting business-critical enterprise applications in a corporate environment.
Strong proficiency in SQL, including query development, database administration, troubleshooting, and performance optimization.
Experience with MAPS/OneView or similar crew management, workforce management, or enterprise application platforms.
Knowledge of application lifecycle management, software deployment, and system integration concepts.
Strong troubleshooting and problem-solving skills with the ability to diagnose complex technical issues.
Experience supporting Windows-based applications and end-user environments.
Excellent written and verbal communication skills with the ability to interact effectively with technical and non-technical stakeholders.

Monitor application health and system performance, proactively identifying and resolving issues before they impact business operations.

Regent Seven Seas Cruises
It is Norwegian Cruise Line Holding's policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Brand Overview
Norwegian Cruise Line
Oceania Cruises
New Releases
Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands.
The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.

This listing is sourced directly from NCL Bahamas's careers page and normalized into a canonical job model.