Encora
Support Team Lead
USA
Sponsorship not specifiedDetected 14 hours ago
AWSAzureKubernetesCI/CDDatadogDevOpsSite Reliability EngineeringIncident ResponseOKRsPostmanLeadershipCommunication
About the role
- This role combines hands‑on technical leadership with people management, process ownership, and operational excellence.
Requirements
- Hands-on experience with observability stacks (either opensource or splunk)
- Familiarity with ITIL and incident frameworks.
- Bachelor's or Master's degree in Computer Science or related field.
- Experience with Mulesoft, Postman, and API testing.
- Proficiency with Kubernetes
- Required
- 2-4+ years in a technical lead or people management capacity.
- Preferred
- Certifications in ITIL, AWS, Azure, or GCP.
- Strong cloud-native networking knowledge.
- What We Value
Nice to have
- Serve as the senior escalation point during major incidents and high-severity events.
- Establish team OKRs, KPIs, and reliability goals aligned with business objectives.
- Define and enforce SLOs, SLIs, and error budgets for supported applications.
- Enhance observability practices across Splunk, OpenTelemetry, AppDynamics, Datadog, and similar tools.
- Provide insights and recommendations for reliability, scalability, and performance across AWS-hosted applications, Mulesoft APIs, and Kubernetes-based services.
- Champion automation to reduce toil-CI/CD optimization, deployment improvements, self-healing mechanisms, and runbooks.
- Recommend initiatives to expand Splunk automation and AI-driven insights.
- 5-8+ years in SRE, DevOps, or production engineering roles.
This listing is sourced directly from Encora's careers page and normalized into a canonical job model.