Fixify
Forward Deployed Engineer
Remote - US · Exec · Full-time
Sponsorship not specifiedDetected 69 days ago
TypeScriptPythonMachine LearningData ScienceLLMsCustomer SuccessCommunication
About the role
- Full-Time | Remote (United States) You're the person who solves a problem by hand first.
- Pulling apart configs, reading logs, sitting in a customer's environment until you understand how things actually work.
- And then you figure out how to technologize it so nobody has to solve that problem by hand again.
Responsibilities
- Surround you with engineers, data scientists, and operators who are building something genuinely new: an AI-native service that blends automation with human empathy in ways most companies only talk about.
- $150 monthly to support cell phone, internet, or equipment expenses
Requirements
- Experience solving complex, ambiguous problems in customer-facing technical roles.
- Comfort writing code (Python, TypeScript, or similar) and working with APIs.
- Working knowledge of IT operations.
- Familiarity with AI/ML concepts and a genuine curiosity about how large language models, automation, and knowledge systems can transform service delivery.
- You know that scaling knowledge is as important as having it.
- You can explain a technical architecture to an engineer and explain why a process change matters to a VP of IT, in the same afternoon.
- Comfort operating in a fast-moving startup where your role will evolve as we learn.
Benefits
- Time to recharge: Unlimited PTO plus 12 paid federal holidays
- Connectivity stipend: $150 monthly to support cell phone, internet, or equipment expenses
- Retirement: Participation in our 401(k) program
- Equity: Option grants to purchase shares through Fixify's equity program
- Health insurance: Medical, dental, and vision coverage with 100% of your deductible covered by Fixify
- Parental leave: Paid parental leave for birth, adoption, or surrogacy
- Give you the autonomy to move between knowledge configuration, tooling development, customer education, and process design based on where the highest leverage is on any given day.
- Flexible work environment: 100% remote with flexible core working hours
Company info
- get inside a customer's world, understand what's really happening, and make sure our platform knows it too.
- You'll report directly to the CTO and work within Engineering, but your day will look nothing like a typical engineer's.
- This is our first Forward Deployed Engineer hire.
- If every company in
- Make you the first person in a role that will define how Fixify works with its most important customers, with a direct line to the CTO and a mandate to shape how we do it.
- Put you at the intersection of AI, customer operations, and product, where your work directly influences what gets built and how customers experience Fixify.
This listing is sourced directly from Fixify's careers page and normalized into a canonical job model.