Luminis Health
Systems Support Analyst
Annapolis, MD · Full-time
Sponsorship not specified$30k-$46kDetected 17 hours ago
Project ManagementRecruitingCustomer SupportEpicEHR/EMRCommunication
About the role
- Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year)
- Paid Holidays, Disability, and Life/AD&D for full-time employees
Responsibilities
- This position will provide first line support for computer systems acting as a liaison between information systems and the remainder of the organization.
- Incumbent supports the analysis, design, building, testing and implementation of information systems and associated change processes.
- Provides pre and post implementation support to include problem management/resolution and participates in on-going process improvement.
- This position will participate in and support all other Information Systems operational processes.
- The purpose of this position is to provide front facing support to the organization, mentor IS Customer Support staff, and participate in all levels of customer support including call center activities.
- Serves as the lead support person for all systems ensuring review prior to escalation while attempting to resolve.
- Participates in the change control process with engagement and focus on customer support.
- Relays and trains support staff as necessary.
- Collaborates with and provides exceptional customer service and support for physicians.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.
Requirements
- Clinical systems implementation and training experience desired.
- Ability to handle multiple tasks.
- Ability to work individually and as a member of a team.
- Ability to work under pressure.
- Required License/Certifications:
Nice to have
- Clinical exposure in a hospital setting 1 year of experience required, 3 years preferred
- Computer proficiency and aptitude IS/IT customer support experience 1 year of experience required, 3 years preferred
- AA or Associates Degree (BA/BS preferred)
- Epic experience preferred.
Compensation
- $30.27 - $45.73 USD
Benefits
- Medical, Dental, and Vision Insurance
- Employee Referral Bonus Program
- Luminis Health Benefits Overview:
- Tuition Assistance Benefits
- Wellness Programs
- Benefit offerings based on employment status
- Luminis Health's two-way SMS texting platform lets you receive notifications and messages from our Talent Acquisition team directly on your phone.
- Luminis Health is not responsible for any charges incurred by the recipient.
Company info
- Perform as part of a project management team for new systems, implementations, or enhancements in their designated area.
Visa & Work Authorization
- Opt-in for text notifications!
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This listing is sourced directly from Luminis Health's careers page and normalized into a canonical job model.