Sony
Technical Operations Support Analyst
United States, Aliso Viejo, CA
Sponsorship not specifiedDetected 1 day ago
PythonBashPowerShellAWSLinuxJiraConfluenceProcess ImprovementCustomer SupportCommunicationCollaborationOrganizational Skills
About the role
- SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual (IP) in the world.
Responsibilities
- Operational Support
- Acknowledge, triage, and resolve support requests by following established Standard Operating Procedures (SOPs).
- Perform routine operational tasks and maintenance activities while meeting service level agreement (SLA) commitments.
- Escalate issues appropriately when incidents or requests fall outside established support procedures.
- Create, update, and maintain SOPs, knowledge base articles, and operational documentation.
- Partner with technical teams to improve workflows, tooling, and operational processes.
- Work closely with team leads, engineers, and global operational teams to support business objectives.
- Communicate clearly regarding ticket status, operational risks, and support activities.
- Experience working with ticketing systems, service request management, or operational support processes.
- Ability to collaborate effectively within a team environment.
Requirements
- Support day-to-day operational activities required to maintain platform stability and service availability.
- Required Technical Experience (MUST)
- 1-3 years of experience in Information Technology, Technical Support, Operations Support, or a related field.
- Takes ownership of problems and follows through to resolution.
- Demonstrates curiosity and a desire to continuously learn new technologies and operational practices.
- Approaches work with discipline, consistency, and attention to detail.
- Communicates clearly and professionally with teammates and stakeholders.
- Enjoys identifying opportunities to improve processes and reduce repetitive work.
- Works effectively in a fast-paced operational environment.
- Maintains a positive, team-oriented attitude while handling competing priorities.
- Consistently meet operational support and SLA expectations.
- Maintain accurate and high-quality operational documentation.
- Develop strong troubleshooting and operational support skills.
Skills
- Why Sony Interactive Entertainment?
- Sony Interactive Entertainment isn't just the Best Place to Play - it's also the Best Place to Work.
- Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand.
- Technical Operations Support (TOS) Analyst
- Aliso Viejo, CA
Benefits
- Demonstrated commitment to learning and professional growth.
This listing is sourced directly from Sony's careers page and normalized into a canonical job model.