Abby Care
Case Management Coordinator, ODP
Philadelphia · Full-time
Sponsorship not specifiedDetected 4 days ago
AuditingEHR/EMRLeadershipCommunicationMentoring
About the role
- We are seeking an experienced, high-level professional to join us as a Case Management Coordinator, ODP.
- As a Case Management Coordinator for ODP, you will go beyond standard case management & scheduling.
- We are looking for an IDD program veteran who understands the nuances of the Pennsylvania ODP waiver landscape and is ready to take a leadership role in strategic operations through care management and expanding our community footprint.
Responsibilities
- Manage a caseload of ODP individuals, ensuring high-quality care across Easters/Central PA.
- Provide coaching, oversight, and mentorship to Direct Support Professionals (DSPs) to ensure adherence to ODP standards, with support from the HR/Onboarding team.
- Ensure implementation of the Individual Support Plans (ISPs) is being met through updated records, documentation and quarterly reporting. (EMR oversight)
- Manage staff schedules for individual caseload. Oversee timely completion of accurate electronic documentation and service notes for caseload.
- Frontline support for engaging with SCO leadership and individual Support Coordinators.
- participating alongside the ODP Lead to develop and roll out Quality Assurance and Incident Management audits in addition to quarterly meetings regarding Quality Management Planning.
- Works alongside Community Event Associates (CEA) in Eastern/Central regions to support the regional community event calendar, ensuring events align with client goals and have Abby Care representation.
- Strategic Onboarding & Program Growth (Senior Duties- Lead Support)
- SCO Relationship Management: Frontline support for engaging with SCO leadership and individual Support Coordinators.
- We go above and beyond for every family, building strong, lasting relationships.
Requirements
- Required Experience (ODP Specific)
Nice to have
- Strong familiarity with ODP waiver regulations, HCSIS, EVV, PROMISe, and the ISP process.
- Experience in SCO relationships, documentation systems (EMR/EHR) and knowledge of EVV requirements
- A valid driver's license and reliable transportation.
- Experience in Case Management, highly preferred.
- Existing relationships with County MH/ID offices and SCOs in Eastern PA.
- Bilingual skills are a significant plus.
- Ability to work outside of business hours as needed
- Speak, read, write, and understand English.
Compensation
- Facilitate starts of care (in-person) for the Eastern PA region. Attend ISP meetings, SIS assessments (when necessary), and monitoring meetings. This role requires client check-ins with individual caseloads on a bi-annual basis (virtually or in-person).
Benefits
- Comprehensive health coverage that works for you.
- Choose from high-quality medical dental and vision options, including a $0 deductible PPO and a company-funded HSA, alongside employer-paid life and disability insurance.
- Generous paid time off.
- Financial savings benefits to support your future.
- We support your financial well-being with HSA contributions, optional FSA and commuter benefits, and full coverage of all 401(k) account fees (employer match not currently offered).
- Paid parental leave to support your growing family.
- We provide up to 10 weeks of paid parental leave based on tenure, so you can focus on bonding and adjusting to life as your family grows.
- Redefining healthcare starts with how we treat the parents and children we serve.
Company info
- We take our mission seriously while never losing sight of the people behind the work.
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This listing is sourced directly from Abby Care's careers page and normalized into a canonical job model.