Vapi
Member of Technical Staff, Infrastructure Engineer
San Francisco · Staff+
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DOL prevailing wage, 2026-27 wage year · Software Developers (15-1252) · San Francisco-Oakland-Fremont, CA. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
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About the role
- You'll join a calibrated team and work on latency-sensitive systems at meaningful scale.
Responsibilities
- 30 Days: Learn Vapi's architecture, production environment, incident history, and reliability practices. Build context with the Infrastructure and product engineering teams, then contribute an initial operational or reliability improvement.
- 60 Days: Own a reliability workstream across observability, incident response, capacity, performance, or production automation. Reduce manual work and improve how the team detects, understands, and responds to failures.
- Build something worthy of love
- We're adding a dedicated SRE profile to our five-person Infrastructure team. We need a software-first engineer who can build tooling and automation, improve observability, and turn operational lessons into lasting engineering improvements.
- We finish what we start and build trust by being people others can count on.
- We operate as one team. We share credit, own mistakes together, and support each other when things get hard.
Requirements
- You are a senior or staff-level software engineer with meaningful SRE, production engineering, or infrastructure experience in distributed systems.
- You have deep experience with observability, incident response, failure analysis, capacity, and the practices that keep production systems healthy.
- You are comfortable with Kubernetes, networking, and cloud infrastructure, and you can debug across application and infrastructure boundaries.
Nice to have
- Experience with real-time networking or telephony, Envoy, Postgres, Redis, Kafka, Aurora, ClickHouse, or a Google-style SRE environment is a strong plus.
Compensation
- Real stake: We offer a base salary of $280,000 to $314,000 and excellent equity ownership
Benefits
- Real stake: We offer a base salary of $280,000 to $314,000 and excellent equity ownership
- Comprehensive health coverage: medical, dental, and vision plans
- Flexible time off: take what you need
- More: catered meals, transportation, gym, and a $10k annual L&D budget
Company info
- Reduce manual work and improve how the team detects, understands, and responds to failures. - 90 Days: Become the go-to owner for a meaningful part of Vapi's reliability surface.
- The fastest path to customer value usually wins. - Seek raw input - We go directly to customers, data, and teammates instead of relying on summaries or assumptions. - It's our problem - We operate as one team.
- 90 Days: Become the go-to owner for a meaningful part of Vapi's reliability surface. Deliver a durable improvement to failure prevention or recovery, and propose a roadmap for the next reliability investments.
- Craft matters. We aim to build products and experiences customers genuinely love, not just tolerate.
- Vapi's real-time voice platform depends on core infrastructure across compute, storage, networking, and telephony. As usage grows, reliability has to be designed into the systems our customers depend on.
- We go directly to customers, data, and teammates instead of relying on summaries or assumptions.
This listing is sourced directly from Vapi's careers page and normalized into a canonical job model.