Raylu Ai

Raylu Ai

AI Customer Success Manager

New York, USA

Sponsorship not specified$140k-$190kDetected 246 days ago
LLMsAccount ManagementLogisticsCustomer SuccessResearchCommunication

About the role

  • We're hiring our first Customer Success Manager to be the face of Raylu and make our product indispensable to customers.

Responsibilities

  • Anticipate customer needs and deliver product updates, new features, and solutions before problems arise.
  • Expansion & Growth: Drive renewals and account growth by quantifying value delivered and identifying expansion opportunities across customer accounts.
  • Customer Success Foundation: Help build the CS function from scratch - creating repeatable processes, playbooks, dashboards, and operational frameworks that scale as we grow.
  • You'll own the full customer journey - from first login to daily power user - while living at the nucleus of the company as the bridge translating customer insights into product improvements.

Requirements

  • Who You Are: Experience: 2-5 years in: customer success/account management at a hyper-growth B2B startup or finance in PE or VC, consulting, or Mindset &

Skills

  • Work directly with Partnerships, Sales, and GTM.

Compensation

  • $140K - $190K salary, $50K-100K equivalent in new hire equity (4 year vest) Location: New York City.
  • We are a fully in-office team working out of Midtown Manhattan Monday through Friday.
  • We allow for WFH days when anyone is traveling, but we do not allow for permanent remote work.

Benefits

  • Generous health, dental, and vision insurance 401k with 3% automatic contribution (no vesting) Paid Lunches Wellness and Citi Bike benefit
  • Compensation: $140K - $190K salary, $50K-100K equivalent in new hire equity (4 year vest)

Company info

  • New York City.
  • We are a fully in-office team working out of Midtown Manhattan Monday through Friday.
  • We allow for WFH days when anyone is traveling, but we do not allow for permanent remote work.
  • Reach out when engagement drops or when customers need guidance to use the platform effectively.
  • Position Summary We're hiring our first Customer Success Manager to be the face of Raylu and make our product indispensable to customers.
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