Hard Rock Digital

Hard Rock Digital

VIP Manager - Training & Onboarding

Hollywood, Florida, United States

Sponsorship not specifiedDetected 13 days ago
Project ManagementSalesforceCRMSalesAccount ManagementExcelLogisticsHROnboardingCustomer SupportLeadershipCommunicationCollaborationMentoringPublic SpeakingMicrosoft Office

About the role

  • Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world.
  • We care about each customer interaction, experience, behavior, and insight and strive to ensure we're always acting authentically.
  • Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality.

Responsibilities

  • What are we building?
  • Essential Duties & Responsibilities Onboarding Program Management Design, implement, and continuously improve the VIP Department onboarding experience.
  • Develop structured 30-, 60-, and 90-day onboarding programs for all VIP roles.
  • Partner with hiring managers to ensure successful onboarding plans are customized by position.
  • Create role-specific training curricula for VIP Hosts, Account Managers, Operations, Marketing, and Leadership.
  • Partner with subject matter experts to develop operational and product training materials.
  • Maintain departmental training documentation, manuals, job aids, and Standard Operating Procedures (SOPs).
  • Sales & Service Training Deliver training focused on relationship management, sales techniques, player engagement, responsible gaming, and service excellence.

Requirements

  • Monitor onboarding progress and ensure completion of required milestones.

Nice to have

  • Experience administering employee engagement and customer satisfaction surveys.
  • Experience analyzing training effectiveness and reporting measurable outcomes.
  • Increase training completion rates and ongoing professional development across the department.
  • Measure and improve employee engagement through actionable survey insights.
  • What's in it for you?

Skills

  • Experience designing onboarding and training programs.
  • Strong presentation and public speaking skills.
  • Experience developing instructor-led and virtual learning content.
  • Proficiency with Microsoft Office Suite, particularly PowerPoint, Excel, and Word.
  • Experience using Learning Management Systems (LMS), such as Udemy Business or similar platforms.
  • Familiarity with Salesforce and CRM platforms preferred.
  • Experience creating surveys using Qualtrics, SurveyMonkey, Microsoft Forms, or similar tools.
  • Strong analytical skills with the ability to measure learning outcomes using data and reporting.
  • Professional Competencies Exceptional communication and interpersonal skills.
  • Strong presentation and facilitation abilities.
  • Excellent organizational and project management skills.
  • Strong coaching and mentoring capabilities.

Benefits

  • We're building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers.
  • The ideal candidate is an engaging facilitator, strong communicator, and experienced learning professional with a passion for developing people and building high-performing teams.
  • Training & Learning Development Develop and deliver instructor-led and virtual training programs for new hires and existing employees.
  • Coordinate recurring departmental training sessions and continuing education opportunities.
  • Administer learning paths through the company's Learning Management System (LMS), including Udemy Business.
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This listing is sourced directly from Hard Rock Digital's careers page and normalized into a canonical job model.