Dropbox

Dropbox

Program Manager, Customers

Remote - Canada: Select locations · Senior

Sponsorship not specifiedDetected 20 hours ago
UX ResearchCadenceResearchCommunicationCollaborationAdaptability

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Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 10 green-card filings in this occupation, 100% were for a worker who already held the job.

Green-card follow-through: 50%

Of 10 labor certifications old enough to have been used, 5 expired without the employer filing the next step. Median time from filing to decision: 497 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

Files H-1B transfers

15 transfer filings in the last year, covering 15 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

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About the role

  • This role will plan, recruit, launch, engage, measure, and close out customer programs while maintaining clear product-readiness standards and a strong customer experience.
  • The role is execution-focused but broad in scope.
  • You will have substantial cross-functional exposure and the opportunity to turn customer participation into clearer product decisions, stronger launch readiness, and a closed insight loop back into product and GTM.

Responsibilities

  • Create shared operating infrastructure, including intake processes, recruitment and readiness criteria, briefs, templates, playbooks, status reporting, feedback tracking, escalation paths, and a single source of truth.
  • Coordinate Product, Design, Research, PMM, Launch Ops, Customer Marketing, CS, Sales, Brand Studio, Community, and Analytics around shared plans, decisions, milestones, and handoffs.
  • Own the execution of pre-PMF customer testing through H2, including product evaluation, messaging feedback, phased-rollout support, measurement, and exit criteria.
  • Support the relaunch and ongoing operation of Dropbox's Customer Advisory Board through recruitment, cadence management, agenda design, and synthesis for senior leaders and partner teams.
  • Establish recurring customer listening and insight-loop practices that connect customer-support signals, VoC, UXR, managed-customer feedback, and S-team engagement back into EPD and GTM decision-making.
  • Over time, the role will support additional customer-facing EPD initiatives, help relaunch and operate Dropbox's Customer Advisory Board, integrate customer testing into launch processes, and establish repeatable playbooks that can be adopted by functional owners.
  • You will work closely with Product, Design, Research, PMM, Launch Ops, Customer Marketing, CS, Sales, Brand Studio, Community, and Analytics.

Requirements

  • 8+ years of program management, operations, customer research operations, product operations, go-to-market operations, or a related field with experience delivering complex cross-functional programs.
  • Demonstrated ability to take an ambiguous customer-facing initiative from planning through execution, measurement, closeout, and handoff.
  • Experience coordinating multiple teams with different goals, dependencies, and decision rights while maintaining clear ownership and follow-through.
  • Strong written and verbal communication skills, including the ability to synthesize qualitative and quantitative inputs into clear recommendations and decisions.

Nice to have

  • Experience with pre-PMF product testing, beta or Design Partner programs, Customer Advisory Boards, Voice of Customer, user research operations, or customer advocacy programs.
  • Experience embedding customer feedback or testing into product-launch, launch-readiness, or product-operations processes.
  • Experience in a SaaS, collaboration, productivity, platform, or enterprise software environment.
  • AI fluency means using these tools to amplify human judgment, not replace it.
  • We believe people with these skills will thrive as work and technology continue to evolve:
  • Awareness: U nderstand yourself and others.
  • Judgment: E valuat e information and mak e decisions in complex situations.
  • Adaptability: L earn, adjust, and stay effective through change.

Company info

  • The immediate priority is creating a scalable way to test pre-PMF products with existing managed customers, including priority programs.
  • Dropbox is looking for a Program Manager, Customers to build the connective layer between EPD and GTM as we test products, evolve the platform, and learn from our managed customer base.
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This listing is sourced directly from Dropbox's careers page and normalized into a canonical job model.