Blackcanyonconsulting
Technical Communication Specialist
Bethesda, Maryland · Full-time
Sponsorship not specified$42k-$801kDetected 12 days ago
Google AnalyticsCustomer SupportLeadershipCommunicationProblem SolvingWriting
About the role
- This is a full-time position supporting our program in Bethesda, Maryland.
- Experience supporting online content for scientific, healthcare, or regulatory programs.
Responsibilities
- Manage and maintain Protocol Registration and Results System (PRS) account requests.
- Maintain and update public website content.
- Respond to daily customer inquiries submitted through the support channels.
- Perform quality assurance reviews of database support materials and public documentation.
- Develop and maintain Frequently Asked Questions (FAQs), policies, operating procedures, and style guides.
- Create and maintain user guides, tutorials, webinars, and training materials.
- Coordinate with technical teams, customer support staff, and leadership to communicate new database functionality and policy changes.
- Support FOIA requests and data calls.
- Manage Office of Management and Budget (OMB) Paperwork Reduction Act documentation.
Requirements
- Required skills and experience
- Demonstrated ability to translate complex technical concepts into user-friendly documentation.
- Ability to prioritize multiple projects in a dynamic environment.
Nice to have
- Experience with one or more of the following is highly desirable:
- Protocol Registration and Results System (PRS)
- NIH policies governing clinical trial registration and reporting
- Digital analytics tools such as Google Analytics or Qualtrics
- Scientific or biomedical information systems
- Technical communications supporting federal regulatory programs
- Strong analytical and problem-solving abilities.
- Exceptional attention to detail.
Skills
- Analyze customer feedback using tools such as Google Analytics, Qualtrics, or similar platforms to improve user experience.
- Excellent written and verbal communication skills.
- Strong customer service skills supporting diverse user communities.
Compensation
- Benefits and Salary
Benefits
- Black Canyon Consulting (BCC) is searching for an Technical Communication Specialist to support the National Center for Biotechnology Information (NCBI) at the National Institutes of Health (NIH).
- Bachelor's degree in Communications, Technical Writing, Information Science, Health Sciences, Computer Science, or a related field (or equivalent experience).
- Collaborate with software developers to implement enhancements to public-facing content and educational materials.
Company info
- If you enjoy being part of a high-performing, professional, technology-focused organization, please apply today!
- We offer a competitive salary commensurate with experience and location.
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